Course Background:
In the process of digital transformation, how to carry out systematic thinking and effective decision-making based on data is the key ability of enterprise employees to analyze and solve problems.
This course starts with the discussion of data-based system thinking, on the basis of digital system thinking methods, dismantles the underlying logic of problem analysis and solution, and enables students to use system thinking to discover, analyze and solve problems based on data through the training of methods, tools and solution steps.
CoursesEarnings
Understand the underlying logical framework and thinking methods of systems thinking;
Understand and master the four steps of using systems thinking to analyze and solve problems;
Master the formulation of plans for problem solving and the method of testing and correcting deviations;
Use systems thinking to master a full set of systems methods for hypothetical thinking;
Master the application of systems thinking methods in reporting.
Course Duration:2 days, 6 hours a day.
Course Target:Team leader (front-line supervisor) Middle management.
Course Method:Case + Interaction + Practice + Discussion + Tools.
Course outline
FirstSpeakSystems thinking to recognize problems
First, data-based thinking must be improved
1.The three pain points of insufficient thinking.
2.The relationship between systems thinking and common thinking.
3.Systems thinking application scenarios.
CaseFramework Building – Digital Memory.
CaseHow to solve the problem of poor product sales.
CaseExample of a persona.
2. Thinking methods used in systems thinking
1.Left-right brain thinking.
TestingLeft brain test.
TestingRight brain test.
2.Systems thinking is a way of thinking in a way that the left and right brains think together.
Right Brain Training Method
1) Meditation. 2) Take a deep breath.
3) Implication. 4) Imagination.
5) Yellow card. 6) Mandala.
7) Schulte Training Table.
TestingLeft brain training.
3. Systems thinking is applied to problem discovery and confirmation
Identifying the signs and identifying the key to the problem
1) Look for problems and set goals.
2) Logical tree splitting locking problem.
Cultivate the awareness of identifying and identifying problems
1) Identification and analysis of three types of problems.
2) Collect and confirm information related to the problem.
CaseAnalysis of the situation faced by a company – problem classification and information confirmation.
Discuss:Why are simple questions often complicated?
SectionII. II. IISpeakSystems thinkingAnalyze the problemThreeBig key).
Key 1: Identify the problem of definition
1.Accurately describe the problem-smart principle.
2.Identify what constitutes the problem.
3.Dig into the essence of the problem.
4.The assumptions implicit in the explicit problem.
Case Study:Definition of the problem of low employee motivation.
Key 2: Collect data and information related to the problem
1.An important means of collecting data and information - measurement.
2.Basis of Measurement – Sample requirements for sampling.
Design and implementation of measurements
1) Questionnaire design principles.
2) Chart scale rating questionnaire.
3) Structured questionnaires.
4) Randomized controlled trials.
CaseHow to investigate car speeding?
CaseFisher experiment.
Discuss:How does Xiao Zhang design a scale evaluation scale to survey customers?How to design a structured questionnaire to measure customer service behavior?
Key 3: Establish a framework for analysis and decision-making
Use mind maps for systems thinking
CaseMind Mapping Systems Thinking Examples – Essentials of Writing.
Tools:Mind map view.
1) Mind mapping: for systematic thinking, to establish a framework.
2) Mind mapping for systems thinking needs to follow the MECE principle.
Practice:Apply MECE principles to classify people.
Practice:Apply mind mapping system to analyze how to improve workplace competitiveness.
Refining the innovation framework from the bottom up
1) Time structure.
2) Spatial structure.
3) Importance structure.
4) Deductive structure.
Proven frameworks are selected from top to bottom
1) The difference between top-down and bottom-up.
2) Mature framework for marketing analysis – 4P, 4R, 4C
Think:How to build a top-down framework to analyze and improve mobile phone sales?
4.A combination of bottom-up and top-down building frameworks.
5.In the framework, grasp the key grip - the 28 principle, the power law distribution.
CaseHow to find the best way to get to the other side of the river?
6.Tips for using matrix charts.
CaseHow to choose a family-friendly home?
7.Key points for using decision trees.
Tools:Decision tree view.
CaseChoosing the other half of the decision tree?
SectionThreeSpeakSystems thinking leads to problem solvingLanding
1. Ways to develop a systematic plan
wbsThe application of the method of skill
1) Process-oriented decomposition and result-oriented decomposition.
2) WBS Dictionary – Data-based descriptions.
2.The use of the Responsibility Allocation Matrix.
3.How to use network diagrams.
How to use Gantt charts
Tools:View of the Gantt chart.
1) The process cannot replace the goal.
2) Milestone split project.
3) Set aside a reserve lead time.
5.Apply planning software.
CaseWBS decomposition and network diagram of the technical competition.
Practice:WBS and network diagram for systematic planning of the renovation.
Calculation:What is the minimum completion time?
2. Check the method of adjusting the plan
Steps to use the risk probability matrix
1) Establish a single risk assessment form.
2) Establish a maintenance probability impact matrix.
3) Formation of a risk register.
4) Draw a risk probability matrix.
2.Starfish charts for reflection and decision-making.
CaseImprovement of paper airplane manufacturing using starfish charts.
SectionFourSpeakHypothetical thinkingMethod of testing and correction
1. Occasions for the application of hypothetical thinking
1.The time requirements are strict.
2.Difficult to obtain data.
3.New environment, new scene.
4.It's too risky to implement.
2. Use hypothetical thinking to sift through data
Pay attention to the importance, difficulty, and cost of data cleansing.
Fourth, think hypothetically about the five steps
Step 1: Define the problem.
Step 2: Establish a hypothesis.
Step 3: Identify the key.
Step 4: Verify the hypothesis.
Step 5: Quick adjustments.
CaseDetection of theft from a jewelry store.
CaseDoctor's diagnosis.
CaseHow do I adjust product pricing?
SectionFiveSpeakStructured reportingPerfect debriefing
1. The overall structure and promotion logic of the system thinking planning report
2. Systematic thinking, sorting out content, and constructing expression logic
Systems thinking organizes content
1) Top-down.
2) Conclusions come first.
3) Categorization and grouping.
4) Logical progression.
2.SCQA Design Report.
Japanese Language School Admissions.
3. Use systems thinking to make and report on reports
CaseHow to convince leaders to adopt their own departmental travel plan.
Practice:Report Preparation Debriefing exercises.