Course Background:
The biggest workload of managers is to solve all kinds of problems in their work. In the operation of enterprises, due to many factors such as processes, rules, awareness, skills, etc., various problems occur, and it is very difficult to find these problems and solve them. Effectively analyzing and solving all kinds of problems in the work has become the focus and difficult work of managers at all levels.
This course starts with scientific management tools, from finding various problems of enterprises to analyzing the connection and root causes of problemsFrom solving problems caused by work skills to solving problems with work awareness and work methods, we systematically present a set of solutions to deal with various operational problems.
Course Orientation:
Sort Positioning:MPT Manager Literacy, Team Building, and Work Excellence. Final module, final lesson.
Depth Positioning:The MTP system trains the comprehensive technical operation of each module in a systematic way, requires rich experience, and is deeply difficult.
Learner Positioning:Medium and large enterprises and institutions, the management system is relatively sound, and the position of middle and senior managers and bosses for more than one year.
Course Highlights:
Advanced and practical awareness:Three important problem-solving skills (problem definition, dealing with problems, problem solving) are systematically disseminated. It enables managers to understand problems from the height of enterprise leaders, deal with problems objectively and pragmatically, and solve them. In order to ensure the promotion and implementation of the results of the work;At the same time, systematic problem-solving technology to prevent the resurgence of problems.
Practical ways to deal with problems:The course introduces the ways to deal with four types of problems that are often encountered in the work: urgent major problems, business field problems, emerging problems, and management function problems. The causes, characteristics, disposal methods, and treatment strategy models are introduced in detail. It is used to deal with problems and difficulties in the work and ensure the value of the work.
A lot of practical operation essentials:Derived from business management and consulting experience, large amount of information: analyze and solve problems in every project, step, and tool. It is an in-depth management technology course. Each step has application practice Xi and sharing, which is extremely practical. This course is required by many large enterprises and foreign companies, and more than 100 lectures (now 6Version 0) is more mature.
Course Benefits:
Learn techniques to distinguish between types of problems;On-site problem handling methods and later rescue ideas.
For systemic (larger, more involved) problems, post-study analysis methods, master the methods of prevention and elimination of involvement.
Problem Solving Design;Problem solving process control;Solidification of results after problem solving Prevent**.
Course outline
Foreword:Significance of the course and course introduction.
Lecture 1: Analytical Problem Techniques
Case:I'm working hard, I'm affected and I have no problem.
1. Analyze the problem (the premise for taking countermeasures).
1.The necessity of solving (tools).
2.The urgency of solving (tools).
3.Whether it is timely.
Second, the choice of problem-solving strategies
3. Wise decision-making Attitude in the face of problems
Method:Tools, Xi.
Summary:What is the problem.
Lecture 2: Ideas for Dealing with Problems
Import:
1) Work obstacles, which must be dealt with quickly.
2) Problem classification and countermeasures.
1. Handling process of major liability issues
Case:Mass deserters, what to do?
Tools:Significant Problem Solving Model.
1.Deal with it urgently and stop the loss.
2.Temporary disposal to reduce injuries.
3.Analyze and verify to find out the cause.
4.Effectively solve and prevent regeneration.
Summary and Xi
2. On-site business problem handling skills
1.Temporary on-site problems accumulate eruptions.
2.Business Field Problem Handling Model (Tool).
Example:Work problems, on-site processing.
3. Adapt quickly to new discomfort problems
1.New issues, changes in job requirements.
2.Emerging Problems Handling Ideas (**Cases).
Xi:Emerging Problem Solving Ideas (Tools).
Fourth, the problem of functional responsibility should be dealt with
1.Good management awareness.
2.Enhancement of management technology.
3.Properly managed, unbiased.
Lecture 3: Problem-solving techniques
Import:
1) Complex problems, solutions to ideas.
2) Ideas for solving systemic problems PDCA
1. Determine the task and clearly solve the problem
1.Qualitative Necessity, urgency, and timeliness.
2.The problem is qualitative, and the leader attaches great importance to it.
2. Determine the goal to improve the project and plan
Methods of problem analysis
Method 1: Brainstorming:
Analysis Xi:Brainstorming session process.
Method 2: 4w1h (reason well-thought-out, accurate needle.)
Tools:Toyota Problem Retrospective Thinking.
Xi:Find the cause in multiple dimensions.
Method 3: Fishbone diagram (find the main cause of the problem).
Example:Fishbone diagram.
Xi:Find the key cause of the problem.
a. Analyze the results and improve the goals and projects.
bLearn from experience and find methods (tools).
c. System Improvement Plan (Tools, Templates).
Third, the complete solution will be improved and the results will be solidified
1.Improve tube formation control checks.
Example:Improve the evaluation of results.
2.Improve the curing of results.
Course summaries, assignments