The incident happened on November 23 and 24, two consecutive days, when a woman surnamed Yang, who worked at the Social Security Bureau of Changzhou Economic Development Zone, was from a technology company. The matter she came to handle was related to a retiree surnamed Wang of the company, and due to the negligence of the company's financial accounting, the retiree surnamed Wang had problems with social security contributions. In order to return the overpaid fees to the company, the woman surnamed Yang came to the Social Security Bureau to go through the formalities. However, because the retiree surnamed Wang had already left Changzhou, and the woman surnamed Yang had problems communicating with him, she was unable to obtain the necessary supporting materials. The window procedures also need to be handled by the person surnamed Wang. This situation made the woman surnamed Yang feel anxious and helpless, she was called but could not handle it due to incomplete materials, which stimulated her dissatisfaction and led to a frenzy on the spot. This scene was filmed by other people and uploaded to Douyin, which attracted widespread attention and heated discussions.
In order to clarify the truth, I had an in-depth understanding of the matter and communicated with the woman surnamed Yang. Let's go through each of them.
The reason why the woman surnamed Yang came to the social security bureau was to deal with the social security contribution issues related to retirees surnamed Wang. According to my understanding, since the retiree surnamed Wang left Changzhou, the woman surnamed Yang has been trying to get in touch with him in order to go through the refund procedures. However, due to poor communication, the woman surnamed Yang was unable to obtain the necessary supporting materials, which led to difficulties in the progress of the work.
At the same time, the social security bureau's procedures are relatively complicated for this situation. According to the regulations, the retiree surnamed Wang must be present and agree to a refund, otherwise it cannot be processed. After grasping this situation, the woman surnamed Yang has a deeper understanding of the plight of the staff at the office window. Although she was very anxious, she also understood that there was nothing the window staff could do. It can be seen from the ** that the complaint of the woman surnamed Yang was just a momentary expression of her emotional loss of control at that time, and it was not a misinformation about the window staff who did not explain the required supporting materials at one time.
According to the second paragraph**, the Social Security Bureau takes into account the practical difficulties of the elderly and gives them priority in handling their business, which is achieved through the call machine. In practice, however, this prioritization has led to confusion. In order to solve this problem, the leaders of the Social Security Bureau of the Economic Development Zone decided to optimize and adjust from November 27 to provide better services for the personnel who came to work.
According to the Social Security Bureau, they have communicated with the woman surnamed Yang and promised to optimize and rectify the problems as soon as possible. At the same time, the woman surnamed Yang also apologized for her dissatisfaction at the time and apologized to the window staff.
After the cause of the emergency in the government affairs hall, we can draw a few thoughts and conclusions.
First of all, as practitioners, we should always maintain good professionalism and patience in our work. No matter how difficult the situation is, we should face it with peace of mind and try our best to solve it. In order to handle business, the window staff may encounter many complicated situations, and this also needs our understanding and respect.
Secondly, the department should further improve and optimize the work process, especially for matters involving the elderly, should give more thoughtful and considerate services. By strengthening training and improving work efficiency, similar problems and emergencies can be avoided.
Finally, as members of the public, we should look at and deal with similar incidents rationally. Don't get caught up in rumors and rumors, but go for the truth. In this way, we can provide a just and harmonious environment for the society.
In this emergency incident in the government affairs hall, we should draw experience and lessons from it and jointly make positive contributions to the progress and development of society. Only in this way can society be more harmonious and people's lives smoother.