On December 7, a passenger named Ms. He waited for a ride at Shanghai's Pudong AirportJuneyao VoyageEmpty flight HO1337 to Osaka, Japan. However, when she returned from the restroom, she found that her boarding gate had been changed and that a Japanese passenger had successfully boarded the board. Confused and indignant, Ms. He questioned the staff as she had missed the notification of the gate change and why the Japanese were allowed to board the plane while she was turned away.
aviationThe company's initial response was that airport staff made an "occasional mistake" by mistakenly recording a Chinese passenger as having boarded a plane and issuing the wrong boarding pass to a Japanese passenger. At the same time,aviationThe company also suspended the errant staff and provided Ms. He with free changes and accommodation arrangements. This explanation seems to solve the problems of the parties, but it also raises more questions.
AlthoughaviationThe company explained that the differential treatment of passengers was an "occasional mistake", but that such a position in favour of foreign passengers would undoubtedly raise concernsService attitudeQuestioning. Although it can be resolved by filing a complaint and asking for correctionsService attitudeproblems, but the more serious problem lies inaviationSafety hazards for company staff.
First of all, three problems were exposed: incorrect entry of passenger information, incorrect issuance of boarding passes, and failure to check that boarding passes are exactly the same as passenger informationaviationThere are serious safety hazards in the daily work of the company's staff. These mistakes can not only lead to passenger dissatisfaction and confusion in flight plans, but more importantly, they pose a risk to the safety of other passengers.
According toaviationAccording to the company's regulations, if someone deliberately creates a dangerous incident, it is a dangerous act to check dangerous baggage on the plane without boarding the plane. YetJuneyao VoyageIn this case, the treatment of the air is reversed, the luggage is on the plane while the person is still waiting at the airport. This does not matchaviationThe behavior stipulated by the company has caused the indignation of countless netizens.
Faced with the doubts of netizens,Juneyao VoyageSora didn't quite respond. They only highlighted the mistakes of the staff and imposed suspensions and compensation, but did not explain why such partiality had occurred. This makes people interested in:aviationDoubts arose about the company's management and training mechanisms.
From this incident we can see thataviationThe company has questions about whether the staff has undergone professional and rigorous training, whether they strictly follow the management regulations, whether they follow the process, and whether they put the safety of passengers first. Therefore, this incident is not just an "accidental mistake", it is likely that it was involvedaviationThe overall operation and management ability of the company.
This incident is not just a simple service problem, but also exposedJuneyao VoyageThere are serious problems in the safety management and protection of passengers' rights and interests. aviationCompanies should learn from this incident, strengthen staff training, improve management systems, and ensure that the safety and rights of passengers are effectively protected.
At the same time, passengers should also have a certain awareness of the protection of their own rights and interests, and have the courage to protect their legitimate rights and interests. If you encounter similar problems, you should report them to the police in a timely manneraviationThe company complained and demanded reasonable explanations and compensation.
Finally, hopeaviationThe company is able to treat every passenger with integrity and responsibility to ensure their safety and comfort. At the same time, hopefullyaviationThe company can continuously improve and improve its own service quality and safety management level to provide better service for passengers.