— Preface —
Juneyao Airlines was questioned for not following the procedure, and the staff admired the foreign, letting the Chinese stay and the Japanese first.
This incident has sparked public outrage, what is the outcome?Can you give a satisfactory explanation to the public?
— Events —
On December 7, Ms. He was waiting for her flight at Shanghai Pudong Airport, and she was originally happy to go to Osaka, Japan for a few days, but what happened after that made her angry.
Ms. He was afraid that she would not be able to catch the plane, so she went to the airport in advance to go through the formalities, and while waiting for the boarding, she went to the toiletAs a result, the boarding gate of the flight has been replaced with a D60 during this period.
However, Ms. He did not know about it, and she did not receive any more announcements on the radio, so she continued to wait in place.
When she found out that her gate had been changed, she was very confused, and the time was pressed and it was about to be lateSo Ms. He didn't think much about it, and hurriedly ran to the D60 boarding gate.
Hurriedly looking for the staff, and when she arrived, she heard the staff calling her seat number, which made her feel a little relieved, and she thought she had caught up.
But then the staff called a Japanese man to board the plane.
Ms. He was very strange and thought that she had made a mistake at the boarding gate againHowever, after asking the staff, I learned that the boarding gate had indeed been changed to D60.
Maybe because Ms. He happened to be in the toilet at the time, she didn't hear the announcement, so she was delayed.
Ms. He was even more angry at the moment, it was also late, why did the staff let the Japanese go first, and it was clearly their seat number that was read.
She kept questioning, trying to get a reasonable explanationBut the staff member kept looking down at his phone and was vague.
When Ms. He finally couldn't help but erupt, saying that the staff was unfair, admiring foreigners, and workingThe officer hastily explained that it was because the Japanese man's luggage was still on the plane, so he let him go first.
But the fact is that the luggage on the plane is Ms. He's, she is still in Shanghai, but the luggage has already flown to Japan.
What really angered Ms. He was that the staff was unfair and everyone was late, but the Japanese were allowed to go first, which Ms. He could not tolerate.
In particular, this accommodating person is still Japanese, and he is still treated differently on the territory of China, which is simply jumping in the minefield of the Chinese.
So as soon as this matter fermented, it was criticized by countless netizens, and a large number of people began to boycott Juneyao AirlinesOthers said that this is not the first time that Juneyao Airlines has given preferential treatment to foreigners.
It can be clearly seen from the ** that the staff member is completely irresponsible, staring at the mobile phone from beginning to end, and is not willing to deal with the problem at all, which is too unqualified and must be severely punished.
There are more netizens who have noticed the huge hidden dangers behind this incidentPeople don't get on the plane, but the luggage is on the plane, if there is a serious accident in the middle, who can be responsible?
In the face of such a situation, Juneyao Airlines hurriedly looked for a remedy and responded to the matter.
— The result of the processing is questioned —
First of all, Ms. He and the Japanese tourist were lateAccording to the regulations, no one can board the planeHowever, the staff made a mistake in setting Ms. He's boarding status information, resulting in Ms. He having to board the plane.
However, the staff confused the boarding passes of Ms. He and the Japanese passengers.
Because of the rush of time, the staff did not check carefully, so Ms. He was supposed to board the plane, but it turned out to be a Japanese passenger to board the plane.
The airlines claimed that the series of incidents were accidental, and that they had already made a number of decisions about the incident.
The staff involved were suspended from their duties, and they expressed their deep apologies to Ms. He, not only providing Ms. He with a free change ticket, but also taking care of her accommodation for the day.
The company also stated that it will strictly strengthen management in the future and will not favor any foreign touristsMs. He said that the matter was abandoned, and she would not continue to pursue it.
But the airline's statement did not calm the outrageAlthough their attitude is very correct, and there is no problem with various measures, they still uphold the attitude of calming things down.
Moreover, it is unreasonable for a series of mistakes to be judged by airlines as occasional mistakes, how can there be so many coincidences overlapping, which is full of doubts.
Netizens dug deep and found that there were many problems with this accident, first of all,The boarding pass is issued before the security check, so if you get it wrong in the first place, why can you still go through the security check?
And in addition to manual and machine operation, face recognition can also be so coincidentally wrong?ThisThe chances of a mistake in one link are extremely small.
Secondly, passengers who get a boarding pass will confirm it again and check the information, so how can they not report it to the staff when they get a boarding pass with someone else's name written on it?
The last series of mistakes was so coincidental that even the announcement of the change of the gate was not heard by Ms. HeDoes it also mean that the airline's procedures have a lot of flaws and loopholes?
On top of that, when it comes to baggage safety, the country's aviation regulations make it clear that people and baggage must be on board the aircraft together.
Otherwise, if there are really any dangerous items in the luggage, who can afford the consequences at that time.
Therefore, in any case, airlines should indeed be vigilant, fortunately, there are no people with intentions to cause chaos in this incident, and no greater losses have been caused, otherwise the consequences will be unimaginable.
Fortunately, Ms. He posted this incident on the Internet and let everyone see it, otherwise, it is likely that this matter would have ended hastily.
In addition, airlines should also strengthen the training of employees, in the final analysis, aviation also belongs to a service industry, and the most taboo in the service industry is the problem of attitude.
Attitude determines everything, only a good attitude can make the company develop in the long run, and passengers should enjoy the treatment they deserve when they pay so much money, rather than making themselves angry.
Moreover, a bad attitude is more likely to exacerbate the contradictions between the two sides, and the problem is even more unsolvable, so strengthening management is the top priority, after all, safety is no trivial matter.
Disclaimer) The article describes the process, **all** on the Internet, this article aims to advocate positive social energy, no vulgarity and other bad guidance. If there is any copyright or character infringement issue, please contact us in time, and we will delete the content as soon as possible!If there is any doubt about the incident, it will be deleted or changed immediately after contact.