The successful operation of a snack shop is inseparable from the control of every detail. As an old brand that has been deeply involved in the snack industry for many years, we pay special attention to the cashier link. Because cashier is an important part of the customer experience, it is also the key to increasing the unit value of customers and member transactions. So, how to register properly when a novice opens a snack shop?This article will explain it in detail for you.
1.Cashier checkout efficiency should be fast
The speed of checkout in a snack store has a direct impact on the customer's shopping experience. If the checkout speed is slow, the queue becomes longer, and the customer waits too long, the shopping sentiment will be affected, which will affect the follow-up shopping and return rate. Therefore, improving the efficiency of cashier and checkout is the top priority for novices to open a snack store.
2.Keep the cash register clean and tidy
The front desk is the face of the snack shop, so be sure to keep it bright and tidy. Not only does this look aesthetically pleasing, but it also gives customers a comfortable, professional feel, and enhances the store's image, which in turn attracts repeat customers. Therefore, the snack shop should clean and organize the cash register every day to ensure that the cash register is clean and tidy.
3.Cashiers should be familiar with product information
When a customer asks for information about a product, the cashier should be able to respond accurately and quickly. This can make customers feel that the snack shop is not professional enough, so daily training of the staff is required.
4.At checkout, new or active products can be recommended according to the type of customer
At checkout, you can appropriately recommend new products or event products in the store according to the type of customer to increase the average customer value. At the same time, it can guide customers to apply for store membership, lock customers through membership discounts or member day activities, and improve customer return rate. Generally speaking, members are an important purchasing power of a store**.
5.The cashier's language should be standardized
During the checkout process, communication with the customer is required. First of all, greet the customer at the checkout, such as "Hello", after scanning the product, you need to inform the customer of the consumption amount, "You spent a total of xx yuan", and ask the customer how to pay. When receiving cash, be careful to hand over the customer's money with both hands and quote the change amount out loud. This kind of cashier steps are simple and clear, which can effectively avoid the occurrence of many cashier disputes. Of course, warm service and a smile are also essential.
In short, as a novice to open a snack shop, you need to pay attention to every detail of the cashier link. By improving the efficiency of checkout, keeping the checkout counter clean and tidy, familiar with product information, recommending new products or event products, and standardizing cashier language, etc., you can improve customer experience, increase customer unit price and membership processing rate, so as to make the business of snack stores more prosperous. Buy snacks to sweep them all, open a snack shop to sweep them all!