Reading guide: 100 questions of quality management knowledge, the answers are summarized and attached to the end of the article, and the results are done. Let's try it together, or, ** to your circle of friends, let the friends come together
1. Quality is the degree to which a set of ( ) satisfies ( ). （）
a. Intrinsic characteristics, standards B. Characteristics, inherent requirements.
c. Intrinsic characteristics, requirements d. Characteristics, standards.
2. The basic task of the organization is ().
a. Provide products that meet the requirements of customers and other relevant parties to the market.
b. Take measures to motivate the enthusiasm of all employees.
c. Equipped with necessary human and material resources.
d. Establish a systematic management model.
3. If the specified characteristic value requirements are exceeded, the quality characteristics that will directly affect the safety of the product or cause the loss of the function of the whole machine belong to ().
a. Critical quality characteristics b. Important quality characteristics.
c. General quality characteristics d. Secondary quality characteristics.
4. In on-site management, on-site management personnel are required to do a good job of "three self" and "one control", of which "one control" refers to (
A controls the status of the equipment B controls the pass rate of the self-test.
c Control the process level d Control the amount of raw materials.
5. The three-step process of quality management proposed by Zhu Lan, a well-known quality management expert, refers to ().
a. Quality assurance, quality control, quality improvement.
b. Quality control, quality assurance, quality improvement.
c. Quality planning, quality control, and quality improvement.
d. Quality planning, quality improvement, and quality assurance.
6. The first to put forward the concept of total quality management is ().
A, Feggenbaum B, Hughhardt.
C, Juran D, Deming.
7. The customer's satisfaction level is ().
a. The difference function between the perceived effect and the quality of the product.
b. The difference function between the quality of the product and the perceived effect.
c. The difference function between the perceived effect and the expected value.
d. The difference function between the quality of the product and the expected value.
8. The cost of customer satisfaction survey belongs to ().
a. Prevention cost b. Identification cost.
b. Lost costs d. Non-compliant costs.
9. The members of the QC team are generally controlled in ().
a. Within 10 people b. Within 12 people.
c. Within 8 people d. Within 6 people.
10. The "D" in the PDCA cycle refers to ().
a. Planning B. Inspection C. Implementation D. Disposal.
Answers: 1-10: c a a b c a c a a c
11. The Product Quality Law of the People's Republic of China stipulates the basis for determining product quality responsibility, and which of the following does not belong to the scope of the provisions.
a. The conditions that must be met for product quality stipulated by national laws and regulations.
b. Clearly indicate the product standards adopted, as the basis for determining whether the product quality is qualified and determining the responsibility for product quality.
c. Substantial damage to consumers caused by substandard products.
d. Product defects.
12. Since the requirements of the organization's customers and other related parties for the organization's products, processes and systems are constantly changing over time, this reflects the quality of ().
a. Timeliness b. Extensiveness.
c. Subjectivity d. Relativity.
13. The basic requirements for carrying out total quality management can be summarized as ( ).
a.Three-in-one diverse bCentre of mass.
c.Three guarantees d"Card, defend, help, speak".
14. Among all the resources required for quality management, the most fundamental resource is ( ).
a. Raw materials bEquipment.
c.Professional Skills dHuman resources.
15. The most frequent, largest and most active quality work of the enterprise is ( ).
a.Design Process bManufacturing process.
c.Inspection process dUsage process.
16. To promote the PDCA cycle, the key lies in ( ).
a.Planning Phase BExecution phase.
c.Check Phase DWrap-up stage.
17. All the work of quality management is achieved through ().
a.Resource BProcedure COrganizational Structure dProcess.
18. Among the guiding principles for the preparation of quality plans, the most critical principle is ( ).
a.Principle of economy bThe principle of customer satisfaction.
c.Principle of operability dThe principle of advancement.
19. "Quality means compliance with specifications or requirements". This point of view was raised.
A Juran B Ishikawa Shin C Clausby D Hugh Hart.
20. The quality policy is the overall quality purpose and direction of an organization, which should be approved by the organization.
a Superior authority b Top management.
c Director of Quality Management Office d Chief Engineer.
Answers: 11-20: c a a d d d b c b
21. Stipulate the responsibilities and authority of each functional department and each position of employees in quality work, and combine a quality management system and management means with assessment rewards and punishments.
a. Standardization work B. Measurement work.
c Quality record d Quality responsibility system.
22. Customer satisfaction refers to the customer's feeling of the degree to which their requirements have been met
A satisfied, b highly satisfied, c complaining, d loyal.
23. The PDCA cycle is proposed by ().
A Hughart, B Deming, C Juran, D Ishikawa.
24. In the current situation, they have the desire to buy the company's products, but they have no purchasing power ().
A Key customer B Competitor customer.
c Leads d Ordinary customers.
25. What is not included in the process measurement is ().
a review in the product design process b process inspection.
c. Product quality audit: d. Process output sampling measurement.
26. A complete internal audit does not include ().
A system audit B product quality audit C process inspection.
27. Which of the following is NOT a support process ().
a Finance and Statistics b Equipment Management c Project Management.
d Human resources services e Public relations.
28. Survey of customer satisfaction ( ).
a. Internet survey methods can be used.
b. It must be a face-to-face conversation.
c. Feedback must be in writing.
d. It must be in the form of a letter.
29. "Committed to meeting quality requirements" refers to ( ).
a. Quality management b. Quality planning.
c. Quality control d. Quality improvement.
30. The claim costs and warranty fees incurred by the enterprise belong to the quality cost ( ).
a. Prevention cost b. Identification cost.
c. Internal failure cost d. External failure cost.
Answers: 21-30: d a b c c c c a c d
31. Customers who repeatedly purchase the company's products or services and actively recommend them to others belong to the organization's ( ).
a. Direct customer b. Final customer.
c. Loyal customers d. Consumers.
32. In order to prioritize improvements, organizations may consider using ( ) in the following statistical techniques
A, Control Chart B, Arrangement Chart C, Scatter Chart D, Affinity Chart.
33. Summarizing the results of quality improvement and further standardizing them is the ( ) stage of the PDCA cycle.
A, P, B, D, C, C, D, A.
34. In the basic work of total quality management, it is ( ) work that can help the organization establish basic order and guidelines.
a. Standardization b. Measurement.
c. Quality education d. Quality information.
35. The activity of taking measures against nonconforming products to make them meet the specified requirements is called ().
A. Rework B. Rework C. Replacement D. Corrective Actions.
36. Emphasizing the use of statistical methods to control the production process to prevent the occurrence of nonconforming products The quality management stage is ().
a. Quality inspection stage B. Statistical quality control stage.
c. Total quality management stage d. Quality analysis stage.
37. Quality can not only refer to product quality, but also to the quality of the process and the quality of the system, which reflects the quality of the product
A. Economy B. Timeliness C. Generalized D. Relativity.
38. The erroneous one in the following discussion is ( ).
a. Customer refers to the organization or individual who accepts the product.
b. Product refers to the result of the process.
c. A system refers to a set of elements that are interrelated or interacting.
Quality refers to a set of inherent characteristics to meet the degree to which customer requirements are met.
39. The quality concept of conformity refers to conformity ().
a. The degree of the current standard b. The degree of customer requirements.
c. The degree of technical documentation d. The degree of process parameters.
40. The purpose of identifying unqualified products is ().
a.Distinguish between different products bPerform fixed management
c.Prevent product mix-up or misuse
d.Ensure product traceability.
Answers: 31-40: c b d a b b c d a c
41. Quality improvement is a part of quality management and is committed to ( ).
a. Meet quality requirements.
b. Formulate quality objectives.
c. Enhance the ability to meet quality requirements.
d. Provide trust that quality requirements will be met.
42. The idea of total quality management is centered on (.
A. Full participation B. Quality C. Customer D. Process.
43. When an enterprise inspects castings, the way to judge whether the product is qualified according to the number of unqualified castings and the number of unqualified sand holes contained in the sample belongs to ( ) inspection.
a.Counting and metering bCounting and metering.
c.Piece counting and metering dPiece counting and point counting.
44. Products are the result of the process, and many products are composed of different categories of products, such as hardware, software, (or process materials, etc.).
a. Intangible products b. Tangible products.
c. Services d. Information.
45. "Managing activities and related resources as processes can lead to more efficient results in obtaining the desired results", which reflects the () in the principles of quality management
a. Leadership b. Process approach.
c. Resource management d. Systematic approach to management.
46. The concept that quality is "the degree to which the product can successfully meet the needs of users when it is used" is (
A, conformity B, applicability C, broad D, narrow.
47. Individuals or groups that have an interest in the performance or achievements of the organization are called ( ).
A. Related parties B. Beneficiaries C. Senior leaders D. Intermediaries.
48. The main purpose of incoming inspection is ().
a. Prevent non-conforming products from being put into use b. Ensure that production is not stopped.
c. Ensure that the next process needs d. Ensure the quality of the finished product.
49. The final inspection shall belong to () according to the inspection execution personnel
A, self-inspection B, special inspection C, mutual inspection.
d. The above tests are acceptable.
50. Product quality characteristics are formed in the process of ().
A, inspection B, procurement C, product realization D, standardization.
Answers: 41-50: c b d c b b a a b c
51. According to the classification of the inspection stage, the process inspection is divided into roving inspection, first article inspection and () according to the various stages of the process.
a. Physical and chemical inspection b. Sensory inspection.
c. First article inspection d. Special inspection.
52. The main tool of statistical process control is ( ).
a. Process capability index b. Probability statistics.
c. Coordinate diagram d. Control chart.
53. Process capability refers to ( ).
a. Process productivity.
b. The technical indicators that can be achieved in the process.
c. When the process is maintained to work normally, ask questions.
d. Quality capability of process processing.
54. Quality improvement eliminates the problem of (), and improves the existing quality level on the basis of control, so that the quality reaches a new level and a new height.
a. Episodic b. Systemic.
c. Independence d. Relevance.
55. In quality improvement, it is often necessary to analyze and study whether there is a correlation between two corresponding variables, which can be carried out with (.
A, Scatter Chart B, Control Chart C, Histogram D, Hierarchical Method.
55-1. Quality improvement is to enhance the quality management level of the enterprise through ( ).
a. Continuously take corrective and preventive measures.
b. Daily inspection and test.
c. Allocate the necessary resources.
d. Meet customer expectations and requirements.
56. Quality problems are manifested in the form of quality loss, and most losses are often caused by ( ) unqualified, which is often caused by a small number of reasons.
a, part b, most c, several.
d, all e, majority.
57. The characteristics of the QC team are autonomy, democracy, scientificity, (
a. Extensiveness b. Relevance.
c. Mass d. Principle.
58. Compared with quality breakthroughs, quality improvement focuses on ().
A, the result B, the process C, the control D, the planning.
59. In the manufacturing process of the product, the quality fluctuation is inevitable, and the control chart can be used to find the abnormal fluctuation of the process and play a role.
a. Improvement B. Alarm C. Diagnosis D. Implementation.
60. Quality has economic problems for both the organization and the customer, and in terms of benefits for the customer, it is necessary to consider ( ) and improve the applicability.
a. Improve profits and market share b. Operating expenses.
c. Reduction of costs d. Acquisition costs.
Answers: 51-60: d d d b a a c c b b c
61. Committed to formulating quality objectives and stipulating the necessary operating processes and related resources to achieve quality objectives, it is called ( ).
a. Quality management b. Quality planning.
c. Quality assurance d. Quality control.
62. There is a computer display or voice prompt on the door of the refrigerator to indicate the refrigerated food insurance period, if there is no such function, the customer does not care;But with its function, the customer is very happy and satisfied, and that's (
a. Of course quality b. Unary quality.
c. Attractive quality d. Satisfactory quality.
63. Generally speaking, it is necessary to carry out () only when the products provided by the first business have a strong dependence on the production process, especially the key process and special process
a. Product audit b. System audit.
c. Process audit d. Safety audit.
64. Under the premise of ensuring quality, the mass production stage often emphasizes more ( ) to enable enterprises to maintain strong competitiveness.
a, the appropriate b, quality service.
c. Timely delivery d, A+B+C
65. The following statements about customer satisfaction are incorrect ( ).
a. Customer satisfaction is the degree to which the customer's requirements have been met.
b. The level of satisfaction is a function of the difference between the perceived effect and the expectation.
c. If the customer is not satisfied, there will be complaints, so if there is no complaint, the customer can be considered satisfied.
d. Customer satisfaction is a quantitative description of customer satisfaction.
66. According to the Kano model, those quality characteristics that do not excite and satisfy customers even if they are fully provided, but cause strong dissatisfaction if they are insufficient, are ().
a intrinsic property b imparting a characteristic.
c must trait d charismatic trait.
67. "Identifying, understanding and managing interrelated processes as a system helps the organization improve the effectiveness and efficiency of achieving goals" is the principle of the eight principles of quality management.
a. Process approach b. Systematic approach to management.
c. Fact-based decision-making method d. Continuous improvement.
68. Which of the following is NOT the eight quality management principles ().
a. The method of system theory b. The relationship with the supplier is mutually beneficial.
c. Full participation d. Process method.
69. Implementation is the core and essence of modern quality management.
a. Precautionary principle b. Quality management system certification.
c. Product quality supervision and inspection d. Strict quality inspection.
70. The focus of statistical process control is to monitor the process ( ), once it occurs, the cause should be found out as soon as possible, and measures should be taken to eliminate it.
a. Occasional fluctuations b. Abnormal fluctuations.
c. Equipment operation status d. Nonconforming products.
Answers: 61-70: b c c b a a b
71. In the stage of using the brainstorming method to trigger creative thinking, different opinions on each person ( ).
a. You can comment b. Have a democratic and centralized discussion.
c. Can't discuss d. Can't refute.
72. The review of the results of the QC group activities consists of two parts: ( ) and publication review.
a. Internal quality audit b. Management review.
c. On-site review d. Expert identification.
73. The countermeasure to eliminate the cause of the problem and prevent recurrence is ( ).
a. Emergency countermeasures b. Permanent countermeasures.
c. Correction d. Temporary countermeasures.
74. In order to prevent the recurrence of the same quality problem, corrective measures must be taken (
a. Serialization b. Combination.
c. Standardization d. Documentation.
75. (d) is a tool used to analyze quality characteristics (results) and factors (causes) that may affect quality characteristics.
a, arrangement chart b, histogram.
c. Control chart d. Cause and effect diagram.
76. The QC group is a mass organization formed from the bottom up or a combination of top and bottom, with the characteristics of ( ) organization.
a, formal b, regular.
c. Informal d. Informal.
77.Customer satisfaction is a ( ) description of customer satisfaction.
a.Quantification bQualitative cReceptive DRationalization.
78.An eternal goal of the organization should be ( ).
a.Increase revenue bReduce costs.
c.Constantly developing new products dContinuous improvement of overall performance.
79.If the specified characteristic value requirements are exceeded, the mass characteristics that will cause the partial loss of function of the finished product are ().
a.Critical Quality Feature bImportant quality characteristics.
c.Minor quality characteristic dGeneral quality characteristics.
80.The following statement is wrong ( ).
a.Characteristics can be intrinsic or conferred.
b.The characteristics that are added to the product due to different requirements after the completion of the product are inherent characteristics.
c.Products may have one or more classes of intrinsic properties.
d.The imparting properties of some products may be inherent in others.
Answers: 71-80: d c b c d c a d b b
81.In the examples below, ( ) is not necessarily a document.
a.Criterion BRecord cDrawing dProcedure.
82 Product requirements are not specified by ( ).
a.Customer BOrganization CRegulation dQuality management system.
83.The first meeting in the on-site audit shall be chaired by ().
a.Audit Team Leader BWizard.
c.The top management of the enterprise dAn authorized representative of the business.
84.The supplier refers to ().
a.Product Provider BProduct Recipients.
c.Product Manufacturer DProduct Users.
85.The certifier shall not practice in the above certification bodies at the same time.
a.Two bThree CFour DFive.
86.When the quality and environmental management systems are audited together, it is called a ( ) audit.
a.Combined with bJoint CCooperation dCommon.
87.The conformity evaluation carried out through observation and judgment, combined with measurement and testing when appropriate, is the definition of ( ).
a.Identification bDetection cVerify dInspection.
88.The "identifying" function of quality inspection refers to ().
a.Determine whether the inspector meets the specified requirements.
b.Judge whether the inspection equipment meets the specified requirements.
c.Determine whether the product quality meets the specified requirements.
d.Determine whether the inspection documents meet the specified requirements.
89.The function of quality inspection is ().
a.Identify, select, prevent, and report.
b.Identify, prevent, report and improve.
c.Identification, gatekeeping, prevention and reporting.
d.Judge, reject, isolate and prevent.
90.The correct step for quality inspection is ().
a.Compare and judge, measure or test, record, confirm and dispose.
b.Preparation, measurement or testing, recording, comparison and determination, validation and disposal.
c.Confirmation and disposal, preparation, measurement or testing, comparison and determination, documentation.
d.Measurement or testing, comparison and determination, preparation, confirmation and disposal, recording.
Answers: 81-90: d d a a a a d c b
91.The quality inspection record is evidence of ().
a.Calculate inspector salary bCalculate worker wages.
c.Formal product quality dEnterprises file tax returns.
92.The inspection form of sending personnel into the factory for acceptance refers to () product quality inspection.
a.The buyer goes to the market where the product is sold.
b.Purchaser to another purchaser of the product.
c.The purchaser goes to the production site of the product.
d.Supplier to buyer of the product.
93.() It cannot be used as a basis for comparison and judgment of quality inspection results.
a.Product design drawings.
b.Dictation of production organization and management personnel.
c.Inspection procedures.
d.Process (process) documentation.
94 The number of QMS documents that an organization needs to prepare depends on ().
a. Industry requirements
b. Supervisor leaders' opinions.
c. Customer requirements
d. The size of the organization, the complexity of the product and the ability of personnel
95 The main tasks of on-site quality management are ().
a Quality planning b Quality control.
c Quality innovation d Quality breakthrough.
96 The purpose of taking corrective action (service error analysis) for non-conformities found in the course of service ().
a.Prevent the recurrence of service failures.
b.Rectify non-conforming services that have already occurred.
c .Provide a basis for the formulation of relevant specifications.
d.Lessons learned.
97 We generally think of () as the "first step" of total quality management.
a.Standardization work bQuality education.
c.Quality information dMetrology work.
98 The release of products that do not meet the specified requirements must be approved by ().
a.Authorized Personnel BThe end customer who receives the product.
c.The next process is dRelevant law enforcement agencies.
99 The purpose of the organization to establish, implement and improve the quality management system is ().
a.Improve the reputation of the organization in society.
b.Emphasize the importance of quality management.
c.The whole production process can be effectively controlled to achieve customer satisfaction.
d.Standardization of management processes.
100.() refers to the sum of all activities that need to be carried out in order to make a product or service of the quality that meets the needs of customers.
a.Quality Responsibilities bQuality responsibility.
c.Quality function dQuality permissions.
The answers are summarized here:
1-10：c/a/a/b/c/a/c/a/a/c
11-20：c/a/a/d/b/d/d/b/c/b
21-30：d/a/b/c/c/c/c/a/c/d
31-40：c/b/d/a/b/b/c/d/a/c
41-50：c/b/d/c/b/b/a/a/b/c
51-60：d/d/d/b/a/a/c/c/b/b/c
61-70：b/c/c/a/c/c/b/a/a/b
71-80：d/c/b/c/d/c/a/d/b/b
81-90：d/d/a/a/a/a/d/c/c/b
91-100：c/c/b/d/b/a/b/a/c/c