Quality is the life of an enterprise and the foundation of its survival and development. In enterprises, more than 90% of complaints are due to quality problems, and the cost losses caused by quality problems remain high, which makes enterprises deeply disturbed.
In order to help enterprises improve the level of quality management, improve the quality of products and services, reduce the cost waste caused by quality problems, and improve the profitability of enterprises, we have developed the course "TQM Total Quality Management".
TQM Total Quality Management is introduced from the perspective of corporate culture, and systematically teaches the basics, implementation steps, core of TQM, application procedures, quality management tools and management skills of total quality management, so as to help enterprises carry out total quality management according to the actual target, enhance the centripetal force of employees, and comprehensively improve the quality level of enterprises. The course is divided into six modules.
1. Introduction to the basics of total quality management.
Learn about the basic definition, history, and current status of Total Quality Management.
Second, the ten steps of the implementation of total quality management.
Master the application procedures and implementation steps of total quality management, and be able to formulate the company's own total quality management process according to the actual situation of the company.
3. Classical practical methods for TQM quality improvement.
Effectively master the application of TQM quality management tools and advanced quality management methods to help enterprises comprehensively improve product quality.
Fourth, the core of total quality management: three full four everything.
Learn and deeply understand the core of total quality management, "three and four everything": full participation, whole process control, and company-wide quality improvement activities;Everything is for the sake of customers, everything is prevention-oriented, everything is based on data, and all work is carried out according to the Deming cycle.
5. Practical experience sharing of the world's top 500 enterprises.
Learn the TQM management methods of benchmarking enterprises, such as: lean production, Six Sigma, 8D method, QCC, etc.
6. Quality prevention and control of total quality management.
Master the skills of quality problem analysis and improvement, and comprehensively improve the quality awareness and quality ability of personnel.
Combined with the cases of benchmarking enterprises, the course is carried out one by one from the significance of quality management, the basic cognition of TQM, quality improvement methods, and the implementation steps of TQM, and explains what is total quality management and how to make enterprises achieve total quality management from shallow to deep. At the same time, he also shared the practical experience of the world's top 500 companies, providing valuable reference and guidance for the trainees.
After completing this course, you will have a deeper understanding of TQM Total Quality Management, learn the implementation steps of Total Quality Management, learn how to improve product quality, and comprehensively enhance quality awareness and quality ability.