When it comes to Skyworth, most people should be able to think of TV at the first time. But, you know what?It also sells cars.
NetworkingBack in 2010, when Huang Hongsheng, the founder of Skyworth, saw the huge potential of the automobile market, and established Kaiwo New Energy Automobile in Nanjing and founded "Tianmei" Automobile. As a result, the market response was not good, and then Mr. Huang changed his thinking, and the brand was officially renamed in 2021: Skyworth Automobile.
NetworkingAs soon as Skyworth Automobile went public, the biggest worry of many netizens was:"Is it reliable to sell color TVs and build cars?”The answer to this question may also refer to the actual experience of the car owner. On December 19, 2023, Mr. Wu, the owner of Jiujiang, Jiangxi Province, called us to report that on October 14 this year, he bought a Skyworth EV6 at the 4S store of the Hong Kong Chamber of Commerce in Yongxiu County, and the car broke down after just a month ......First, the new car breaks down in a monthAnd a "Level 2 Warning"?According to the owner of the car, Mr. Wu, the vehicle has been driving 2,500 kilometers at present, and suddenly lost power and stopped in place during driving on the night of November 15. After reporting to the manufacturer for repair, a maintenance person went to the scene to check the condition of the vehicle, but did not carry the equipment, and then invited himself into the store to check.
The owner provides a record of the previous failureIn addition, when I was communicating with customer service, I accidentally learned that there was a fault record of the vehicle before buying the car (in July), and the specific name was: "OBC failure, secondary alarm".
The owner provides a record of the previous failureMr. Wu, the owner of the car, said: Although the customer said that the OBC fault had been eliminated before, he still couldn't understand why there was a fault reminder before buying the carIs there anything to do with the current vehicle problem and the previous "alarm"?Will I be able to use my car with peace of mind in the future?At present, the manufacturer said that it would be inspected first, but he has not agreed, because he does not trust them now. My own demands are: explain why there is a fault reminder before buying a car, what the second-level alarm is, whether you can issue a certificate, or return the car. With the question of the owner, we contacted the staff of No. 0006 of the National Customer Service Center of Skyworth Automobile in the program: 1. Why did there be a fault before the sale of the vehicle**?Can the specific reasons be explained clearly and a certificate issued?2. Did consumers be informed of this situation in advance before selling the vehicle?3. What is the reason for the sudden loss of power in the vehicle now?Is there any relationship with the previous fault reminder?On the afternoon of December 19th, the staff of Skyworth Automobile Customer Service Center No. 0006 called us to reply**, saying: "I have invited customers to enter the station many times, but customers have not cooperated, and all questions can only be answered after inspection." Subsequently, we also checked with the owner again, Mr. Wu said: "No one has contacted him in the afternoon, not that he is unwilling to cooperate but an after-sales maintenance staff of the previous manufacturer said some strange things, he said that "the fault data can be modified and deleted", so he can't believe them, in addition, the car is rusty in some places, it is difficult for people to use the car with peace of mind." Second, how does Skyworth Automobile "break the game"?After sharing the experience of the owner Mr. Wu, I would like to remind everyone that no one wants the new car that I just bought to break down in a few days, but after discovering the problem, we still have to enter the store in time to check the cause and confirm the fault, so as to better communicate with each other in the next step, otherwise things will remain deadlocked. Next, the program team will also focus on and continue to follow up. Let's go back to Skyworth EV6, in fact, not only the owner Mr. Wu does not dare to trust the brand, as early as the beginning of this year, this car caused a "crisis of confidence" due to crash test results.
NetworkingIn the crash test results released by the China Automotive Research Institute C-NCAP, the comprehensive score rate of Skyworth EV6 is 399%, and ended up with a "one-star" rating, which was rarely seen in previous tests. With the announcement of the results, everyone's doubts about the brand are getting higher and higher, what does the Skyworth EV6 safety collision expose?Is it really that easy to build a car across borders?Not only the quality, but also the publicity angle of the product has been complained by many netizens. At the Skyworth Automobile Spring Technology Ecology Conference in March this year, founder Huang Hongsheng said:"After driving Skyworth Cars, I can extend my age by 30 years.", and even said that after driving a Skyworth car, his high blood pressure and diabetes were cured.
Driver network ** numberIn this way, the product is labeled as "a healthy third space, a 100-year-old life". Such a positioning made many netizens say:Weird. 3. Epilogue ......Perhaps it is a brand created by Skyworth Group, which is a "TV giant", so consumers have always maintained high expectations and attention to Skyworth Automobile. Judging from the recent sales results, there are still some car owners who are willing to choose Skyworth Automobile's products. Sales from May to June 2023 have increased significantly, and the past November has also remained at 1,976 units, which is still a good record for new car manufacturers.
Data**: Home of the owner
However, in combination with the above-mentioned car owners' experiences and the topics discussed, it seems that if you want to win the market reputation, you must continue to work hard and come up with wonderful products and high-quality services, which will naturally be recognized by everyone. Finally, ask everyone, do you like Skyworth Auto?