Recently, some netizens released news that Jay Chou's concert in Fuzhou in 2024 will be pre-sold half a year in advance, and within 48 hours after the pre-sale starts, 30% of the order** will be charged as a handling fee for refunds. As soon as this incident came out, it triggered a debate about "whether the ticket release and refund fees can be stipulated by the 'rules of the game'?"On December 6th, Fujian Province China Television Communication ***, as the organizer of the concert, made it clear to the reporter of Nandu: "The specific regulations on ticket release and refund are formulated by our platform, and we are only the organizers of this event." It is reported that this is the first online ** company in China to launch an offline ticket sales model. On the same day, Damai made it clear to reporters in Nandu that the 30% refund fee for this concert was carried out in accordance with the specified project standards.
A netizen posted an article.
After inquiring about the Damai platform, reporters from Nandu found that the page of Jay Chou's 2024 "Carnival" World Tour Fuzhou Station shows that the concert will be divided into four sessions from May 16 to May 19, 2024. The pre-sale time for these four concerts is from 10 a.m. to 1 p.m. on December 9, 2023, and one pre-sale will be open on the hour.
The refund policy clearly states that within 48 hours of the start of the pre-sale of each performance, the audience can apply for a refund without any conditions after the payment for the ticket purchase order has been completed. Refunds will be charged a fee of 30% of the order** within 48 hours of the start of the pre-sale, and no refund requests will be accepted after May 11.
Reporters from Nandu observed that real-name admission was required for this performance. After watching the performance on the Internet, many netizens commented on the actors of the venue, and some commented, "The organizer is a big company, how can you ensure that the audience is not wasted without your own tickets?"Regarding the terms of ticket purchase and refund for this performance, many netizens expressed doubts. Another person said, "Is it possible to reduce costs by charging refunds one year in advance?"Some netizens commented: "The appearance of the organizers is really not very attractive," and "Do the organizers plan to celebrate the New Year with a fee?" At the same time, some netizens said that it is unreasonable to charge the ticket fee half a year in advance, which is too large, and some people think that it is impossible to predict whether the performance itinerary will be affected by other arrangements half a year later, so the refund fee of 30% is too high.
On December 6th, the staff of Fujian Province Zhongshi Communication *** said in an interview with a reporter from Nandu: "At present, we only carry out the first round of ticket distribution, and the specific ticketing and refund process is determined by our platform, and we are only the organizers of this event." "If you want to buy a month in advance, come to me. The staff member further noted: "If you don't want to buy half a year ago, then you can choose to buy again in May instead of sticking to the pre-sale." ”
On the same day, Damai revealed to reporters in Nandu that the concert provided the audience with a 48-hour free ticket refund service, and the 30% refund fee after 48 hours will be the official regulations of the concert, and the audience can only handle it in accordance with these regulations.
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