Real name**Wuhan East Lake High-tech Zone, Fozuling Street, Great Wall, Dashangcheng Community, directly opposite the east gate of China Unicom (Liufang New Street Business Hall) owner Chen Guang (the name found through WeChat payment and Alipay payment, I don't know if it is my name) is dishonest and defrauds consumers. In addition, the industrial and commercial business license is not hung in a conspicuous position in the store, and no consumption documents such as invoices and receipts are provided during the consumption process.
There may be some typos in the following, but it does not affect reading).
The store is located directly opposite the East GateThe old ginger grocery store is next door to the left, as shown in the picture below
Huawei Mate60 On the evening of November 13th, I took my Huawei Mate30Pro mobile phone and sent it to the store for repair, the reason for the failure of the mobile phone was: the earpiece could not hear the sound (when using it, turn on the hands-free use), only a short current sound. Nothing else is damaged anywhere.
Handed over the mobile phone to the owner for repair, the shopkeeper preliminarily judged that it was the reason for the earpiece, and the repair fee was 130 yuan on the spot (there was a woman on the spot who was repairing the battery of the real Apple mobile phone, and I also chatted with her), I think 130 can be repaired, mainly because Huawei's nearest after-sales store is too far away in Optics Valley, and I am too lazy to run. And I trust the boss more, I have asked him many times to do a mobile phone card, I am doing self-a**, I need to register an account, I bought a mobile phone card from him, I did the broadband also in his place, a few times I am WeChat direct transfer, ** to talk to him about business, because I trust him more, so I will repair the mobile phone to him, who knows, his repair of mobile phone skills are very bad.
In the process of repair, the shopkeeper used the hot melt machine to soften the glue to remove the screen process, the operation may be the hot melt machine temperature is too high, resulting in my original good original mobile phone screen burned out, resulting in a red line about 5 cm long directly above the screen, I say to be fair, it can still be used, of course, it does not affect the use. (shown in the circle below).
Later, the shopkeeper probably thought that I was more polite (I did the mobile broadband and three mobile phone cards in his store, and there were never screenshots of consumption as evidence), so he installed the mobile phone screen and prepared to let me go, not wanting to admit the account, and not wanting to bear the responsibility that my mobile phone screen was caused by the colored vertical line, so that I could see it after a while. At my repeated request, he asked him to write a certificate to prove that the phone screen was damaged by his improper operation during the repair process, and it was not my fault. He told me to go ahead and buy screens.
Then he told me that it would cost 600 yuan to repair it, and that he would replace the screen and earpiece for me. I didn't agree, because I was busy at work, so I used my broken screen temporarily. Although the screen has colored lines, it does not affect the use.
The earpiece is still broken, and it can only be used hands-free when it is called, and then we communicated many times on WeChat to no avail, and I proposed that if I didn't solve the problem, I would go to the Liufang Police Station to call the police.
The shopkeeper compromised, the original ** was 600 yuan, I said I don't accept the temporary price increase, just tell me to look at it, I thought that as long as the problem is solved, it doesn't matter. Help me fix the screen, I promised. So on the evening of November 22, the owner notified me to go over to get my phone, and the boss said that my phone was repaired and asked me to get the phone, but there was a white bright spot on the screen, which explained to me that it was when I cleaned up the UV glue in the process of installing the screen.
The owner said that I heard that my colleague replaced it with a new one, and asked me to give 400 yuan, I didn't talk to him, and WeChat transferred it to 350But at this time, although the sound of the earpiece is louder, there is still an intermittent current sound. I thought I'd have to change my phone in two years anyway, and I could use it anyway, so I gave the money. I also lied to my wife that I only gave 200 and didn't want to quarrel with him.
As a result, the next day, I found that I didn't answer my mobile phone call**, and I used another mobile phone to call him** to get through**, and I was ready to cancel a mobile phone card. It turned out that he blocked and deleted my WeChat, and my main account was also blocked. I didn't pay attention to it, thinking that the mobile phone can be used anyway, and it doesn't matter if the earpiece has a small noise, just use it.
As a result, on December 4 this year, I found that the mobile phone earpiece could not hear the sound again, and there was an intermittent noise inside, which could only be used hands-free, so I suspected that his so-called repair of the mobile phone was just cleaning the ash and not replacing the parts at all. I asked the shopkeeper about it, and he was gentle at first, but after hearing that it was me, he was arrogant, probably because he had never met a more serious person like me.
He said to me: I have lost 2,000 yuan to replace the screen for you (I didn't repair my mobile phone screen by operating the hot melt machine improperly, how can I say that I made him lose 2,000), your mobile phone can't be repaired again, what do you like, and then I asked him angrily, you deal with this matter or not, he said he didn't care. Just hang up** (since being deceived by him, give him** a call recording).
Disclaimer: I am legally responsible for the authenticity of all the above contents. There is no rumor-mongering.
I have complained to the State Administration for Market Regulation of East Lake.
*The numbers are the East Lake High-tech Market Supervision and Administration Bureau, the Fourth Market Management Office (responsible for the Buddha Ridge Street), and the Optics Valley Government Affairs Center, as well as the ** of the 13986149332 boss.
A few hundred yuan is a trivial matter, why would I rather spend a few days complaining about this matter, I just hope that the profiteers in Dashang City can receive punishment from the regulatory department, and any business can operate in good faith. I hope that consumers who have experienced consumer fraud in the same way as me will be brave enough to complain.
The owner of the shop lied and was very dishonest.
In order to force me to accept 600 yuan to repair my mobile phone early, I lied to me that I was going to move soon, and put pressure on me to say that you have to accept it, and I don't care when the time comes. As a result, he has not moved until today (December 4), which shows that this person is not honest at all.
He lied to me and said that I was looking for Huawei after-sales service to change the screen, I asked him the store he was looking for, he told me that he was on Dazhi Road, thinking that it was in Hankou, and I didn't verify it if I was too troublesome, but I contacted the after-sales service of Huawei's official website**, there was no Huawei after-sales point at all, and I gave me an after-sales ** in a fake way, but I called his wife to pick it up.
13277977833 This mobile phone number is verified by Alipay, as well as cross-verified by bank transfer and other means, and the registrant of this mobile phone number is named Chen Guang, which is consistent with his real-name information on WeChat. That is to say, he used his other mobile phone number to pretend to be the so-called Huawei customer service**, and asked his wife to pretend to be Huawei customer service.
Obviously, after changing my mobile phone, he told me that he could find him if he had any questions, but the next day I asked him about canceling his bank card (I had three bank cards in his store) only to find that he was blocked.
The so-called "Huawei after-sales" he gave me was actually his own trumpet. The name of Chen Guang was searched through Alipay, which is consistent with his own WeChat real name. 13277977833
If you can't repair the craft, you have to repair it, you can't repair the curved screen phone, you can tell me, I won't blame the delay in my time, you can't fix it and tell me, I can't change it. But when I closed the lid on my phone, I couldn't even close the slit.
This is shown in the figure below.
The following is my chat history with him, because the phone was sent for repair, and there is only part of the chat history on the computer. You can judge the judges.
Article ** in: Today's headlines.