Recently, a news story about a woman who was repeatedly asked to provide materials in the government hall has attracted widespread attention. According to reports, on November 24, in the Changzhou government affairs office hall, a woman was repeatedly asked by the staff to go back to supplement materials in the process of handling business, which made her very dissatisfied. At the scene, the woman was emotionally uncontrollable and asked the staff why she couldn't tell her the materials she needed at one time, and it was no wonder that she vented her anger. It is understood that the woman had consulted about the relevant matters a few days ago and had prepared all the materials as required, however, when she arrived at the government affairs hall, the staff asked her for new materials again and again. It made her cry bitterly and lash out. She said indignantly: I have prepared all the materials according to your instructions, and I have come here to do business, but there is always a lack of this and that that you want, why can't you inform me of the request in advance at one time?Do you know how difficult it is for us to get things done?This kind of repeated tossing and turning is really speechless.
This is not uncommon in society. As an editor in Zhejiang, I have witnessed the great repercussions among the people caused by the policy of "running at most once" proposed by Zhejiang. Although the propaganda slogan behind the Changzhou government hall reads "One thing at a time", it seems somewhat ironic. Can the said "run at most once" really be cashed in?Staff performance is key in terms of efficiency and service attitude. People have a scale in their hearts, and they want to see not only the efficient ability of the staff, but also a good service attitude. We don't require the staff to inform the people who come to work in advance, but they should at least be clear about the materials they need when they consult, so that people don't have to run in vain. In the eyes of the staff, they may be faced with a variety of demands on a daily basis and gradually become insensitive. However, this is not a reason for them to make things difficult for the people. Their callousness is chilling. This situation not only exists in Changzhou, but also in many places in government affairs. The indifferent and condescending attitude of the staff towards the people who come to work is disgusting.
At present, the process of government affairs is almost the same everywhere. Now that we have entered the information age, it should not be difficult for each window to print some convenient manuals to guide the people. Prepare a list of required materials in advance and record them in detail, so that when people come to consult and do things, you can provide them with a copy so that they know what needs to be prepared in advance. The policy of "running at most once" was first proposed in Zhejiang, and practice has shown that the people are quite satisfied with it. More and more places are coming to learn from experience, but it is difficult to improve work efficiency substantially. In short, only by standing in the perspective of the people, thinking about problems on behalf of the interests of the people, empathizing with others, and understanding the needs of the masses, can we give warm services from the cold process of doing things. Some people use the power in their hands to embarrass others as a kind of fun, and this dark mentality is difficult to be welcomed by the public no matter how far they go.
As a bridge between the government and the people, government affairs are an important indicator that directly reflects the efficiency and service level. However, there are many problems in government affairs in many places, such as the indifferent attitude of staff, cumbersome processes, and opaque demand information, which have brought a series of troubles and dissatisfaction to the people. In fact, the improvement of government affairs is not an overnight thing, and it requires relevant departments to pay attention to it ideologically and put it into practical action.
First of all, the department should strengthen the training and education of staff. Improve the service awareness of the staff, let them understand that their posts are for the public, and always maintain a sincere attitude and patient service spirit. In addition, a sound information system should also be established to make the work process, required materials and other information open and transparent, so that people can understand everything that needs to be prepared before doing things. Through the means of informatization, we can improve the efficiency of work and reduce the communication and exchange time between the staff and the masses.
Secondly, the department should actively listen to the voices and suggestions of the people, take the initiative to communicate with them, and understand the problems and difficulties they encounter in the process of doing things. Only by closely connecting with the needs of the people can we better provide them with convenient and efficient services and achieve the goal of "one run at most". At the same time, the supervision and assessment of the government affairs hall should also be strengthened, and the performance of the staff should be evaluated to motivate them to provide better services.
Finally, the sector can learn from the successful experiences and practices of other regions to improve and innovate for different situations. For example, self-service kiosks can be added to provide more convenient services and reduce contact and waiting times between people. In addition, through the implementation of the first-class service platform, the way of online application and offline processing can be realized, which is convenient for the people to save time and transportation costs.
In short, as an important part of the service, government affairs need to be taken seriously by relevant departments. ** We should actively solve the problems of difficult, complicated and slow work for the people, improve service attitude and efficiency, and further improve the quality and level of government affairs. Only in this way can the trust and interaction between the people and the people be fully established, and the real convenience and efficiency of government affairs can be realized. I hope that in the near future, the government affairs in various places can truly let the people "run at most once", so that they can feel the warmth and care. Make things more time-saving, labor-saving, and worry-free!