"I've been going to graduate school for several years, and I've never encountered anything like this!”
Xiao Wang, a candidate sitting in front of reporters, had anger and helplessness written on his face.
The postgraduate entrance examination is imminent, I booked a hotel near the examination hall more than a month in advance, but a few days ago, the hotel suddenly called me **, saying that the room needs to be renovated, let me check out. ”
I was stunned, the exam is coming soon, can I still go to live?”
Xiao Wang's experience is not unique. As the 2024 postgraduate entrance examination approaches, candidates have begun to book hotels near the examination venue. However, some hotels have taken the opportunity to "fish in troubled waters" by temporarily canceling orders before candidates check in, and even requiring candidates to check in at a higher price. This not only brings great distress to candidates, but also harms the rights and interests of consumers.
So how should candidates deal with the behavior of the hotel to destroy the order?
According to Article 16 of the Consumer Rights and Interests Protection of the People's Republic of China, if there is an agreement between the operator and the consumer, the operator shall perform the obligations in accordance with the agreement, but the agreement between the two parties shall not violate the provisions of laws and regulations.
When the consumer makes a hotel reservation and completes the payment on the travel platform, and the hotel also confirms the order with the consumer through the platform, in fact, the consumer has entered into a contract with the hotel, and the consumer has completed the performance of the contract, and the hotel party should also perform its obligations in accordance with the contract, that is, to ensure the successful stay of the consumer.
Therefore,The hotel's temporary cancellation of the reservation before the candidate's check-in is a breach of contract
Next, how should candidates protect their legitimate rights and interests?
First of all, candidates can negotiate with the hotel to settle the matter first. If the hotel is willing to fulfill the contract, the candidate can ask the hotel to continue to provide check-in services.
If the hotel refuses to perform the contract, the candidate can file a complaint with the travel platform and ask the platform to intervene.
The travel platform will generally provide corresponding compensation to the test taker according to the situation, such as arranging the test taker to stay in other hotels, refunding the room fee, etc.
If the travel platform is unable to solve the problem, the candidate can file a complaint with the relevant authorities and request a penalty for the hotel's illegal behavior.
In addition, candidates should also pay attention to the following points when booking a hotel:
Choose an official travel platform to make your booking and read the terms and conditions of your booking carefully.
Pay attention to confirm whether the order has been confirmed by the hotel, and only if the order has been confirmed by the hotel, the agreement between the consumer and the hotel is officially established.
Keep your order confirmation information on hand in case you need it.
The postgraduate entrance examination is an important moment in life, and candidates should concentrate on preparing for the exam and not be disturbed by the hotel's behavior of destroying orders. It is also hoped that the relevant departments can increase the crackdown on illegal activities of hotels and safeguard the legitimate rights and interests of consumers.
The hotel reservation made by the graduate student before the exam was destroyed