The incident took place at a strawberry stall in Hangzhou, Zhejiang Province, and involved an altercation between an elderly lady and a stall owner. According to eyewitnesses, when the old lady was picking strawberries, she touched a few but did not buy them, which caused dissatisfaction among the stall owners. The stall owner accuses the old lady of spoiling the strawberries and starts arguing with her.
However, what was shocking was that the stall owner suddenly splashed the water in the thermos cup on the old lady's face. This move surprised and angered the people around them, and the surrounding people called the police on the spot.
Community workers said on Dec. 29 that they had stepped in to investigate the matter. They will investigate surveillance footage from the scene of the incident and interview witnesses and those involved to learn more about the incident.
Regarding this incident, some people think that the old lady's behavior is indeed inappropriate, and she should be more cautious when selecting strawberries to avoid unnecessary losses. However, regardless of the old lady's behavior, the stall owner's act of splashing water on her was unacceptable. Basic respect and courtesy should be maintained in both the treatment of customers and anyone.
This incident has aroused public concern about the service attitude of merchants and the protection of customer rights and interests. Many have called for greater regulation of merchants' behaviour to ensure that the legitimate rights and interests of consumers are protected. At the same time, some people also remind consumers to pay attention to their own behavior when shopping to avoid unnecessary disputes.
Regardless of the outcome of the investigation, this incident reminds us that respect and courtesy are basic norms of social interaction, and that we should treat others with kindness and understanding, both in business transactions and in everyday life.
Although the old lady's behavior was a little inappropriate, the stall owner's handling was too aggressive. In daily life, we must learn to control our emotions and avoid unnecessary disputes caused by small things.