At the beginning of December 2023, Juneyao Airlines caused a storm due to allegedly favoring foreign passengers.
A passenger named Ms. He experienced an unexpected boarding chaos at Shanghai's Pudong Airport.
Scheduled boarding gates were changed at short notice, but the airline failed to properly inform passengers, resulting in a series of problems.
After Ms. He was late, she found that the Japanese passengers who arrived at the same time as her had been given priority boarding, which caused her great dissatisfaction.
Ms. He asked the airline staff why there was no notification when the boarding gate was changed and why Japanese passengers were given priority boarding.
The staff's response made her even angrier, even though the company later explained that it was an accidental fault for service.
Ms. He released a relevant **, exposing Juneyao Airlines' so-called "Japanese people go first" phenomenon.
However, the development of events did not end there.
Ms. He found that her luggage had been left behind on the plane, while the Japanese passenger had already boarded the plane.
The staff's explanation made Ms. He even more angry, and she questioned why the airline did not have strict inspection procedures and why the identity of the baggage and passengers could be so confused.
The incident not only aroused the anger of netizens, but also raised concerns about the safety of Juneyao Airlines.
Juneyao Airlines was forced to respond under strong pressure, claiming that it was an accidental service fault and that there was no favoritism for foreign passengers.
However, the public was not satisfied with the company's response.
Juneyao Airlines' market value evaporated by 900 million yuan in just one week, and the company's image was seriously damaged.