Recently, China Life Insurance won the 8th "2023 China Insurance Industry Ark Award" hosted by ** Times. After three rounds of fierce competition, China Life won the award for the fourth time. The award-winning project is China Life's "two-core" intelligent multi-dimensional risk control system, which is a concentrated embodiment of the company's continuous promotion of digital transformation and intelligent operations.
China Life 2023 "China Insurance Industry Ark Award" trophy.
In the context of accelerating the construction of a new development pattern for China's insurance industry, China Life has strongly driven digital transformation, adhered to the "customer-centric" service concept, met customers' one-stop service needs, relied on technology empowerment, continued to promote the innovation of operational service models, reshaped the service value chain from the underlying logic, and found a balance between service innovation and risk control, so as to help insurance fight fraud, protect the rights and interests of insurance consumers, and seek high-quality and sustainable development.
In the process of development, China Life continued to promote intelligent operations, improved digital service capabilities, and realized a number of intelligent services, including online insurance application, electronic insurance policies, micro-receipts, intelligent underwriting, reply to underwriting letters, WeChat claims and automatic claims. In addition, the company has also launched an intelligent medical underwriting engine system, which uses OCR technology and natural language processing to convert medical and health data into text, and automatically identify abnormal indicators and disease information, so as to realize the intelligent review of complex underwriting parts.
According to the data, in 2022, the e-underwriting rate of China Life's individual business will be 9943%, and the e-response rate of underwriting letters was 9519%, and the usage rate of e-receipt is 9844%, and the automatic underwriting pass rate is 9017%, and the pass rate of face recognition calls is 9927%, the annual stop-loss insurance amount of the two-core intelligent risk control platform is 52.4 billion yuan, with a cumulative stop-loss insurance amount of 12$2.4 billion.
In the context of enterprise digital transformation, insurance technology is widely used in product research and development, customer relationship maintenance, underwriting and claims, insurance fund utilization, and internal management of insurance companies, providing an important impetus for the improvement of service quality and internal management optimization of the insurance industry. In the future, China Life will continue to promote the digital and intelligent transformation of the company and help the company achieve long-term and high-quality development.