After the Spring Festival holiday, the return passenger flow continued to rise, but a wide range of freezing rain and snow hindered people's travel, in this case, the stationmaster on duty at Zhengzhou East Railway Station stuck to his post 24 hours a day, with a series of heart-warming actions, to help everyone return smoothly.
Affected by bad weather, high-speed rail trains were delayed to varying degrees, and the waiting hall of Zhengzhou East Railway Station was crowded with passengers, and the service desk was also surrounded by water. Zhou Bingyan and her colleagues worked hard to calm the passengers' emotions, patiently answered all kinds of questions, and arranged for passengers on the suspended trains to be diverted to other trains.
Zhengzhou East Railway Station connects cities in multiple directions, sending an average of 130,000 passengers per day in the past two days. Due to the surge in passengers in the waiting room due to train delays, various problems have increased accordingly. The eye-catching service desk in the waiting hall has become a safety island for everyone.
Traveler: **Anyone who sells medicine?
Zhou Bingyan, stationmaster on duty at Zhengzhou East Railway Station: If you sell medicine, there is a pharmacy behind 12b.
Zhou Bingyan is like a traffic police officer at a busy intersection, arranging which correct channel different people and different things should go to. During this period, she always switched between walkie-talkies and mobile phones, often couldn't take a sip of water for several hours, and could only see stitches when eating.
As night fell, Zhou Bingyan received a notice that there was an old man on the platform who had just arrived and needed a wheelchair. She pushed her wheelchair and hurried over.
After communication, Zhou Bingyan sent the elderly with inconvenient legs to the drop-off platform on the 3rd floor and waited for the family to pick him up.
Back in the waiting hall, Zhou Bingyan continued to work. Before I knew it, it was 2 o'clock in the evening, and Zhengzhou East Railway Station was still brightly lit. In response to the current round of cold wave, the station will provide passengers with all-weather passenger services such as lighting, heating, and drinking water from February 20 to 24.
Sending off the last delayed train, Zhou Bingyan began to prepare for the next day's handover. By the time all this was done, it was close to 4 a.m.
Zhou Bingyan, stationmaster on duty at Zhengzhou East Railway Station: To be honest, it's still quite hard, but in fact, I'm used to it. In such weather, I actually feel quite a sense of accomplishment to be able to allow the majority of passengers to travel smoothly, return home, and start the new year's life with our warmth.
*: CCTV news client.