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After a rear-end collision, he injured his backup
4S shop before dismantling and repairing?
Mr. Zhang from Dongyang, Jinhua, has oneRoewe off-road vehicle
A little over a week ago,The car was rear-ended
Tow it to the 4S shop for repair.
He went to the 4S store a few days ago to have a look.
The rear bumper and trunk lid of the car have not been repaired.
The front bumper was removed
This is on Jindong Dongyang Chengnan West RoadRoewe 4S store
The reporter met Mr. Zhang's Roewe ERX5
The rear bumper and trunk lid haven't been fitted back yet.
The front bumper looks complete
But Mr. Zhang said.
Actually, this one underneath the front bumperSilver trim
It's been replaced
Roewe owner Mr. ZhangHe said it was original and new.
Journalists: What are you worried about?
Roewe owner Mr. ZhangI'm worried that the parts inside are passiveWe don't know either. My private property, kept with you, can be torn down for me at will, what can I trust you?
Mr. Zhang told reporters.
This Roewe off-road vehicle is.
I bought it in October 2023 at this 4S store.
It cost more than 130,000 at the time
On the 27th of last month, the car was rear-ended.
Tow here for repairs.
Mobile phone ** display, January 3.
The front bumper of the car was removed.
Place on the floor of the repair workshop.
Roewe owner Mr. Zhang: I passed by this 4S shop on January 3rd to do something, and I came to see how my car was repairedAs a result, the front bumper was removed and placed on the ground. At first I thought they were normal processes, and I went back in the evening to think about itThe more I think about it, the more wrong it becomesI called ** to sales, and I said my car wasThe rear bumper is damaged, how did you remove all the front? He said that our company was having dinner today, and I was going to ask.
Mr. Zhang said that after the day of discovery of the situation and communication.
Received a maintenance worker's ** that night.
Roewe owner Mr. Zhang: He said the boss was embarrassedYour car was scratched by me as I entered the elevatorThe front trim is damaged, and the factory has sent it, and I will replace it for you. I'm a little skepticalI contacted the person who contacted me to deal with the accident and he said I didn't know about the situation.
Mr. Zhang said that he rushed to the Roewe 4S store the next day to verify the situation.
It was found that the car had not been involved in a collision at all in the store
Roewe owner Mr. Zhang: He said that you see, this workshop has all the bestThis car (December) came in on the 27th and never moved. I said it hadn't been moved, my (front) bumper** was damaged? As a result, it was around 10:33 on the 27th of DecemberIn the surveillance, it was seen that the car drove to this position, and there was no damage in front.
Mr. Zhang said.
At that time, the 4S store was asked to take out the silver trim that had been replaced.
The maintenance guy put it another way
Roewe owner Mr. Zhang: He said, boss, I'm sorry, your car is when I get into the elevatorA steel cable scraped the paint off the front trimHe said the elevator was not visible and the surveillance camera was broken. I said that there were no steel cables in the elevator at all. I walked over and they followedSpeaking of this matter, someone needs you this accessory for an accident car.
Journalists: What accessories?
Roewe owner Mr. Zhang: Decorative strips,The factory can't send it out,New Year's Day inventory,Load your parts to that car first. I said it was my private property and it was placed in your 4S store without my consentI transferred my property privately.
According to Mr. Zhang.
The maintenance staff put Mr. Zhang on the car.
The trim strips were used by other car owners
Afterwards, he gave what was supposed to be given to the car owner.
Attach new accessories to him
He thought it was outrageous.
Think on the one hand.
The operation of the 4S store was not approved at all
On the other hand, so far.
Wouldn't it be another car owner.
Equivalent to using his second-hand accessories?
Roewe owner Mr. Zhang: He said it was newWe don't know how to dismantle the main parts insideOr just dismantle this, it's just what they said, who of us believes it.
Journalists: What do you ask for and what do you think?
Roewe owner Mr. ZhangI didn't want this car.
Store "management loopholes".
Lies go to round lies
Insurance if the car is injured
Repair at the Roewe 4S shop.
As a result, the trim of the front bumper was removed
It is used in other customers' cars
Is the situation reported by Mr. Zhang true?
How will the 4S store explain it?
Dongyang Zhonghe Automobile Sales Service *** Mr. Pan: This car arrived at the store last Wednesday (December 27, 2023).Due to the reason for ordering accessories,It takes a week, the customer's car has been placed in our store, parked on the second floor, and the whole process is monitoredThe customer is worried about the problem of going out of the carDefinitely non-existent. On Friday, another car of the same model was repaired in an accidentBecause of the lack of parts, the trim under the front bumper was missing, and the employee removed it and installed it on the car to be handed over on Friday, which was indeed not reported.
Mr. Pan, the person in charge of the Roewe 4S store, admitted.
The trim on Mr. Zhang's car was indeed removed by an employee.
It was used in other customers' cars
Dongyang Zhonghe Automobile Sales Service *** Mr. Pan: The accident supervisor dispatched the sheet metal technician in the workshop to complete the construction.
Journalists: According to the management system of the store, he has such a behaviorCan his superiors monitor him?
Dongyang Zhonghe Automobile Sales Service *** Mr. Pan: We've reviewed this as wellThere is indeed a management loopholeFor example, when the sheet metal is dispatched, we have to dismantle a bumper or a headlight, and we need the signature of the relevant leaders to carry out the construction.
Mr. Pan said that it was not until January 4 that other colleagues contacted him.
He learned what happened to Mr. Zhang
Dongyang Zhonghe Automobile Sales Service *** Mr. Pan: At that time, we called the staff in the store, and when we gave feedback, we learned about it.
Journalists: Did the store check afterwards and did the other parts move?
Dongyang Zhonghe Automobile Sales Service *** Mr. PanIt really hasn't been changed,We checked the surveillance and the customer found that the front bumper was removedThe employee panicked and made up this lie on the fly.
Journalists: Later he usedOne lie round another lie?
Dongyang Zhonghe Automobile Sales Service *** Mr. Pan:Right.
How will Mr. Zhang's matter be handled?
Mr. Pan also expressed his attitude.
Dongyang Zhonghe Automobile Sales Service *** Mr. Pan: According to the relevant regulations, I think our company can accept it. Return or exchange car,As far as I understand, this standard is not met. This matter is indeed a mistake in our company's management, although it has not been reported, it has nothing to do with users. From yesterday (4th) to now, we have been actively communicating with users,Our company will take the responsibility.
For specific solutions.
Mr. Zhang still insisted on his own ideas.
Mr. Pan, the person in charge of the 4S store, also responded.
Roewe owner Mr. ZhangI resolutely won't want this carBecause without my knowledge, I dismantled my parts at will and put them on other vehicles. Another one,Which car do you put my accessories on, you're going to drive back and tear them down in front of me.
Dongyang Zhonghe Automobile Sales Service *** Mr. PanThis is no problem, the object will be returned to its original ownerLogically, I don't think there's a problem.
Journalists: Which direction is the company's solution currently tending?
Dongyang Zhonghe Automobile Sales Service *** Mr. PanTend to give a part of the compensation,There is also a performance penalty for this employee.
Mr. Pan of the 4S store expressed his position.
It is related to the disassembly and assembly of accessories of another car owner.
He will take care of it.
Mr. Zhang hopes.
The Roewe 4S store can give a clear solution as soon as possible.
On January 8, Mr. Zhang gave feedback
4S shop agreed within 15 days
Give him a new car