Beijing Traffic Broadcasting's "Warm Heart 2024: Chinese Year of the Communication" media communication action walked into Beijing Daxing International Airport yesterday (February 4), visited the terminal information counter and other important points, and served as a Spring Festival volunteer to serve passengers. This year's Spring Festival, Daxing Airport to and from Sanya, Guangzhou, Hangzhou and other places routes are more popular. In the face of the large passenger flow during the Spring Festival, Daxing Airport has coordinated to increase the capacity of the Daxing Airport Metro Line to ensure the smooth arrival and departure of passengers from the airport.
Beijing Traffic Radio sent New Year greetings to the staff of Daxing Airport Photo by reporter Xin Jiangqi.
At more than 10 o'clock in the morning, a team of 10 people from Beijing Traffic Radio came to the terminal of Daxing Airport to send warm New Year blessings to the front-line staff, and visited the information counter in the terminal, the landscape of the central axis, the lantern landscape of the Dragon Year Palace on the west side, and the love rest area and other important points during the Spring Festival.
In the 40 days of the Spring Festival this year, Daxing Airport is expected to guarantee a total of 3 flights60,000 flights and more than 5.5 million passengers. Xue Meirong, assistant of the service management module of the terminal management department of Daxing Airport, introduced that during the Spring Festival, passengers at Daxing Airport mainly visited relatives, workers, students and tourists, and popular cities were mainly concentrated in South China, East China, Southwest China and other regions, such as Sanya, Guangzhou, Shenzhen, Shanghai, Hangzhou, Chengdu, Kunming, etc.
Daxing Airport New Year Market is splendid Daxing Airport provides.
Daxing Airport posted holiday decorations, upgraded landscape modeling, and **Spring Festival** in the terminal building to create a Spring Festival atmosphere. In the waiting area, a New Year commercial market will be held, where passengers can check in on the spot, draw air tickets, play games, wear Hanfu, take beautiful photos, and feel the strong flavor of the New Year. Passengers are reminded to check the flight information before traveling, prepare the relevant documents for the flight, and arrange the travel time reasonably. At the same time, check whether the carry-on baggage meets the requirements of the flight security check, and do not bring "oversized, overweight, and overweight" baggage into the cabin.
The host of Beijing Traffic Radio served as a volunteer reporter Xin Jiangqi to shoot.
The staff of Beijing Traffic Radio also experienced the volunteer post of the Spring Festival on the spot. Under the guidance of the airport service ambassadors, information services were provided to passengers in the self-service check-in area, and a passenger's ID card was returned. During the Spring Festival, such heart-warming scenes can be seen everywhere in Daxing Airport. The service ambassadors of Daxing Airport, wearing yellow**, provide passengers with personalized services such as whole-process companionship, love bracelets, and emergency passenger transfer at various key process nodes at any time.
Wang Haiya, airport service ambassador of Daxing Airport, said that the information counters are distributed at key process nodes in the terminal, and information counters are equipped on both the departure, arrival and mixed flow areas to facilitate passengers to find them. Daxing Airport has launched "Xingxin Printing" service products for special passenger groups such as the elderly, the weak, the sick, the disabled, and the pregnant, including the whole process of companionship service and self-service of love bracelets. At the same time, personalized service plans are customized for first-ride, group, overnight, business, and honor passengers. Provide free full-process loving companionship services for special passengers, covering wheelchairs, strollers, battery cars, winter clothes storage and other services, and can also customize boutique tours, shopping and leisure routes for them.
In the parking building, check-in area, waiting area and other important nodes to create "elderly first" love rest area. Free wheelchair and stroller borrowing services are set up at key process nodes in and out of the port to facilitate passengers to pick up and return by themselves. Focus on doing a good job in the service of first-time passengers who take a plane for the first time, and realize the full coverage of offline active assistance services through a series of externalization channels such as on-flight display screens and offline signs; Launched the 96158 button "9" special line to create a "connecting line" for first-time passengers.
Returning ID cards for passengers Photo by reporter Xin Jiangqi.
During the Spring Festival travel period, Daxing Airport will coordinate and optimize transportation resources to ensure that passengers can arrive and leave the airport conveniently. Huang Liang, transportation service business manager of the public area management department of Daxing Airport, introduced that during the Spring Festival, the Jinxing intercity railway encrypted operation trains, 17 trains a day stop at Daxing Airport, and passengers from Tangshan, Tianjin, Shengfang, Anci, Gu'an, Yongqing and other regions can choose Jinxing intercity railway travel.
At the same time, for the peak days of entering and returning to Beijing around the Spring Festival, Daxing Airport will coordinate with the traffic management department to implement the night delayed operation of the subway. The airport bus has also increased the number of standby vehicles, and the interval between the departure of the night line before 1:00 is no more than 15 minutes, 1:00-2:00 is not more than 30 minutes, and no more than 45 minutes after 2:00, so that "the passenger is full and departs, and the shift is made up at any time". In terms of taxis and online car-hailing, we will coordinate with the competent transportation authorities to strengthen the replenishment of night-time transportation capacity, and arrange night-time checkpoint taxis and online car-hailing services to operate at night on peak days.
The passenger flow in the terminal of Daxing Airport has increased Photo by reporter Sun Yuan.
Reporter: Sun Yuan
Editor: Wang Chenchen