How to cancel a Ctrip online hotel reservation

Mondo Tourism Updated on 2024-02-01

The steps to cancel a hotel reservation booked on Ctrip are usually as follows:

*Self-cancellation: Open the Ctrip app on your mobile phone or visit the official website of Ctrip, log in to your Ctrip member account, go to the "My Ctrip" page, select the "All Reservations" or "Hotel Reservations" option, and find the reservation you want to cancel. Click to go to the hotel's reservation details page. If the order is allowed to be cancelled and the cancellation deadline has not passed, click the "Cancel Order" button and follow the prompts to complete the cancellation operation.

Customer service assistance cancellation: If the order is prepaid and non-refundable, guaranteed or other situations that require manual intervention, please call Ctrip customer service** for consultation and processing before the latest cancellation time. Follow the instructions of the customer service to provide the relevant information, and the specialist will help you contact the hotel and try to cancel the reservation.

Negotiate directly with the hotel: For some special cases, if you cannot cancel the reservation through the Ctrip** platform, you may need to contact the hotel front desk directly to discuss the cancellation and confirm the cancellation result with Ctrip.

Please note that it is important to be aware of the cancellation policy when cancelling a reservation, as different hotels have different booking rules and cancellation policies, and some bookings may be subject to a penalty penalty, especially after the free cancellation period. Therefore, make sure that the cancellation is done within the stipulated time to avoid incurring additional losses.

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