In today's highly competitive market environment, the competition in the e-commerce industry is also very fierce, so there are many e-commerce merchants looking for hosting customer service providers to share the risk, but not all customer service providers are reliable, so how should merchants tell whether the hosted customer service provider is reliable?
There are five ways to distinguish them:
1.Understand the background and reputation of the industry
Before choosing a customer service hosting provider, you must first understand the industry background and reputation. Through network searches, industry reports, peer recommendations, etc., you can learn about the establishment time, business scope, service quality, customer satisfaction and other aspects of the service provider. Choosing a service provider with a good reputation and industry background can reduce risks and improve the success rate of cooperation.
2.Choose a dedicated managed customer service provider
Choosing a service-oriented company cooperation, customer service standards, service attitude, and customer service assessment items are all very important considerations. Manager Ji of the customer service provider of Mengmengke hosting once said that the merchant must have doubts in his heart when he hands over the customer service service provider to operate, and the customer service team that can do a good job in service and operate the merchant's store as his own company's store is definitely more popular.
3.Understand the professionalism and quality of the service provider
The professionalism and service quality of the customer service provider are important factors for customers to choose. A reliable customer service provider should have an excellent customer service team and technical support team, and be able to provide high-quality customer service and after-sales service. When judging the professionalism and service quality of customer service providers, you can examine the following aspects:
1) The history and qualifications of the customer service provider: Understand the history and qualification of the customer service provider, including the company's establishment time, registered capital, business scope, enterprise scale, number of personnel, etc., these factors can reflect the comprehensive strength and service ability of the service provider.
2) The customer service team of the customer service provider: understand the personnel composition, training and assessment system, service attitude, communication ability and other aspects of the customer service team. The professionalism and service quality of the customer service team directly affect customer satisfaction and business results.
4.Whether the charges are clear
1) The difference in the fees of call center customer service providers in the market is relatively large, too low and no guarantee, too high and too high.
2) At present, there are many billing methods on the market, which can be calculated according to the work and rest time, and can be calculated according to the number of orders, but according to the amount of **, it depends on the communication.
5.Customer stories
Understand the customer case of the customer service provider, including the customer's industry, business scale, usage scenarios, service content, cooperation time, etc. Manager Ji of the customer service provider of Mengmengke hosting once reminded that by understanding customer cases, you can more intuitively understand the service scope and service capabilities of customer service providers.
The above five points are the methods for e-commerce merchants to distinguish whether the hosting customer service provider is reliable.