Recently, KFC announced that the delivery fee was reduced from the original 9 yuan to 6 yuan, which is undoubtedly good news for people who like to eat KFC and don't want to go out. However, the new delivery policy has also brought some controversy, namely that KFC charges a discretionary fee for packaging services.
According to KFC's official statement, in order to improve the service experience of delivery products, they have upgraded the delivery of insulated bags and provided special packaging services, so they will charge a packaging service fee according to the meals ordered.
For this explanation, many netizens expressed their understanding, believing that KFC did this to ensure the quality of the meal. But there are also some netizens who believe that KFC is raising prices in disguise, and the delivery fee is more expensive than dine-in, and now it is unreasonable to charge a packaging fee.
Personally, I think that the price reduction of KFC delivery fee is worth affirming, after all, the delivery fee of 6 yuan is cheaper than 9 yuan, and it is more in line with the psychological expectations of the public. As for the packaging service fee, I think it can be charged according to the actual situation. If KFC is really able to provide better packaging services and guarantee the quality of the meals, then it is also acceptable to charge a certain packaging fee.
However, I think KFC should be more transparent about the charging standard of packaging service fees, so that consumers can spend clearly. At the same time, KFC should also strengthen the training of packaging personnel to ensure the quality of packaging services.
I think the benefits of KFC's adjustment of the delivery policy this time outweigh the disadvantages, and I hope that KFC can continue to improve the quality of service and provide consumers with a better experience.