The vigorous development of the Internet has led many entrepreneurs to enter the field of e-commerce, among which Pinduoduo is a particularly popular platform. Friends who have done industry surveys know that many store owners in e-commerce will choose managed customer service now, and the next Meng Meng customer service hosting service provider Xiaomeng wants to take you to understand the advantages of Pinduoduo** managed customer service service, I hope it can help you to operate.
1. The management is more standardized, the service is more comprehensive, and the various customer service affairs and human resources management of the custodian are handled by the custodian service provider, and the relevant social security is provided.
2. Liberate manpower and create value to eliminate trivial employee recruitment (retirement), social insurance declaration, housing provident fund and other customer services.
3. Simplify procedures, reduce costs, reduce personnel and equipment, avoid repetitive operations, and save a lot of money and time.
4. Improve satisfaction, enhance the sense of belonging, improve the customer service system, solve the worries of employees, and improve employee satisfaction. At the same time, since the main body of the labor contract is still the enterprise, employees have a stronger sense of belonging to the enterprise and are more loyal.
5. The basic factors of long-term personnel loss, lack of personnel, and no one on duty have been lifted to achieve stable sales!
6. The most important thing is that the seller does not have to manage it by himself, rent a space, buy equipment, and hire workers, which saves a variety of costs and saves a lot of time for himself.
7.Managed customer service, are professionally trained, in the chat attitude, sales skills are relatively professional, high service quality, greatly improve the conversion rate, and can be a long time throughout the process, can answer customer questions in a timely manner.
8.The customer service of professional customer service hosting service providers has undergone professional training, and has a long working experience, understands professional communication knowledge, and has unique communication skills, which can not only help customer service answer questions, but also improve the attractiveness of communication, so as to improve the first-class consultation conversion rate and maximize the order transaction rate.
9.As a professional customer service hosting service provider, the customer service center system is indispensable, which is related to whether it can support flexible configuration and secondary development, and whether it can serve the specific needs of its own store.
10.No matter what product is sold, the customer service provider can track, handle and solve difficult problems for buyer inquiries and purchase processes, and at the same time, it can also make consumers more satisfied.
11.After Pinduoduo** customer service hosting, when encountering a big promotion, you can deploy and decrease the customer service staff at any time, and the store owner himself can also increase some requirements, and the service party will also ask professional customer service for the store, so as to improve quality assurance.
12.15 hours a day uninterrupted response No holidays Day shift, evening shift, temporary shift, double eleven shift (can be customized according to the situation of the store).
The above is all the advantages of Pinduoduo** managed customer service service summarized by Xiaomeng, a customer service hosting service provider, because it meets the needs of e-commerce, and is currently deeply loved by e-commerce store owners.