On the platform of Nanjing South Railway Station of China Railway Shanghai Bureau Group, Jiang Shu, a girl from Anhui Province born in 1998, took the walkie-talkie to check the time of the train entering the station, and reminded passengers who came and went back to their hometowns to walk in the safe white line. This is the fourth Spring Festival that Jiang Shu has experienced.
The 2024 Spring Festival will start on January 26 and end on March 5, a total of 40 days. According to data previously released by the Ministry of Transport, the cross-regional flow of people across the country is expected to reach 9 billion during this year's Spring Festival, a record high. Among them, the passenger flow of self-driving travel is about 7.2 billion, and the commercial passenger traffic of railways, highways, water transport and civil aviation is about 1.8 billion.
On the first day of the Spring Festival, Nanjing South Railway Station ushered in the first wave of large passenger flow, and it is expected to send 220,000 passengers throughout the day on January 26. As a passenger at Nanjing South Railway Station, the annual Spring Festival transportation means that Jiang Shu needs to switch between two working modes.
When working on the long platform, she walks more than 20,000 steps a day. If she is assigned to work in the customer service center, she will receive **200 calls a day to help passengers solve difficulties in their trips.
The ticket gate is in**, the place to charge the mobile phone is in**, and the toilet is in**....In the face of the passengers' inquiries, Jiang Shu smiled and patiently answered their questions. After graduating from Shijiazhuang Railway University in 2020, Jiang Shu came to Nanjing South Railway Station. When she encounters some passengers with reduced mobility, she will help them get on the train, and tell the staff on the train to pay attention to these special passengers.
In addition to the special passengers who focus on it, the busyness of the Spring Festival is also reflected in the fact that many passengers have lost their belongings. Every day, Jiang Shu encounters passengers looking for their lost items. Headphones, wallets, backpacks, or New Year's ...... for your familyIn fact, after each train arrives at the terminal station, the conductor will check the train for any missing items and bring them to the station staff.
Once, Jiang Shu received a ** from a traveler. He insisted that his headphones had fallen on the train. However, the white earphones were not among the lost items provided by the train staff. In order to appease the passengers' emotions, Jiang Shu still helped him contact and ask for verification. After learning that the train had been routed to Nanjing South Railway Station for maintenance, Jiang Shu confirmed the approximate location of the lost items to the passengers.
After learning the location, she contacted her colleagues at the train station to help find it, and finally helped the passenger find the headphones. **, Jiang Shu said that the headset can be expressed, or it can be "on" the train and delivered to the station in the city where the passenger is located for free. Passengers only need to go to the lost item warehouse at the station to retrieve it.
In the face of complicated work, Jiang Shu feels that treating passengers carefully and patiently will solve the difficulties. In the railway system, there are many young figures of the "post-95s". Wang Zhan, the passenger attendant of Suzhou Station of China Railway Shanghai Bureau Group, is a Northeast girl born in 1998.
She joined the work in 2019 and experienced five Spring Festival lucks. Every Spring Festival, she has no way to go home for the New Year. "When will we be able to eat a bite of Harbin red sausage during the Chinese New Year? In the face of the jokes of her colleagues, Wang Zhan at this time could only smile apologetically, and she broke her promise again.
In the Spring Festival work, this little girl in the Northeast is enthusiastic and straightforward in response to emergencies and becomes a "secret" one night shift, at about two o'clock in the morning, "Su Xin" Lei Feng service station suddenly ringed a bell. Wang Zhan, who was on duty, answered ** as soon as possible.
Hello, can you help find my mother, she came to the station to take the train back to her hometown, because the phone was broken, I can't contact her! * There was an anxious cry for help. It turned out that the passenger's mother broke her mobile phone after a quarrel with her father, and went to the station alone to return to her hometown. However, the passenger did not inform his mother of the ticket information, worried that his mother would not be able to enter the station and get on the train, so he went to Suzhou Station for help.
After Wang Zhan learned about the situation, he began to broadcast the search for the missing person according to the information provided by the passengers, and ...... it once or twiceFinally, his mother was found. Wang Zhan guided the elderly to the waiting area of key passengers to rest, handed hot water, calmed his emotions, and persuaded him to contact his family.
In order to ensure the safety of the elderly's journey, Wang Zhan repeatedly confirmed with his family about the ride, and after receiving a positive reply, he helped him print the itinerary reminder sheet to remind him of the precautions for riding.
Worried that the old man didn't know how to enter the station, she personally sent her into the platform and into the carriage, and she didn't leave until the train left the platform.
Speaking of the Spring Festival, Wang Zhan also recalled the Chinese New Year's Eve of last year's Spring Festival. It was nearly midnight, and a passenger was sad and upset that he was late and didn't catch the train home.
Wang Zhan, who was on duty, empathized with the regret expressed by the passengers for not going home, and she tried her best to help the passengers query the information of transfer tickets more quickly. Eventually, she helped the passenger to purchase the next day's train. They talked for a long time. At parting, the traveler said, "Happy New Year! You've done a great job! This sentence warmed Wang Zhan's heart.
*: China Youth Daily client).