Heilongjiang News, February 3 (Hou Jiyao) "Today is the Lunar New Year, and the number of passengers returning home for the New Year has surged, and everyone must do a good job in organizing and serving ...... boarding and landing on the way."On February 2, Beijing Railway Station, a short crew meeting was held on the K349 train, a medium-sized, elegant face, dressed in a straight ** train captain to the team crew to explain the return precautions, he said seriously, everyone listened carefully.
His name is Xiao Jin, 58 years old, and he is a conductor of the Beijing 10 Group of the Jingjia Second Fleet of the Mudanjiang Passenger Section of the China Railway Harbin Bureau Group. In the past 38 years, Xiao Jin has been engaged in conductor, attendant, and conductor. Because of his honest and hard-working temperament, the team guys gave him the nickname "Old Scalper".
This year, Shokin ushered in his 38th Spring Festival. Before each trip, he will make all preparations in a meticulous manner. "This year's Spring Festival passenger traffic has increased significantly compared to the same period last year, and despite the busy and hard work, it is worth it to be able to get passengers to their destinations safely. Shokin said.
Arrange the luggage rack, check the tickets, maintain the order in the car, and check the health ...... of the carWith the start of the train, in order to ensure the safety of passengers on the way, Xiao Jin began an intense and orderly patrol work. "Simple things are done repeatedly, repeated things are done with heart, and things are done with heart, only by enduring boredom can we truly ensure that every journey during the Spring Festival is safe. ”
In the combination of business knowledge and crew practice, Xiao Jin has explored and summarized a number of service methods such as "one complete", "two light", "three do", "four active and five in place". Among them, the "three dos" characteristic service method launched through the extension of the team's "Jingjia Ribbon" service brand has been widely used and learned by the crew, that is, to "see" by welcoming guests: look at age, emotion, luggage, and companions; Key passengers should be "helped": help to take the car, help to the seat, help to go to the toilet, and help to get off the bus; On the way, the service should be "heart": passengers who understand their needs are reassured, passengers who have questions are happy, passengers who serve safely are assured, and passengers who are like relatives are comfortable.
At 23:52 in the evening of the same day, the K349 train arrived at Shenyang North Railway Station. On the platform, an elderly passenger in a wheelchair caught his attention, and he immediately stepped forward to ask. It turned out that the passenger suffered from cerebral thrombosis and returned to his hometown Nancha County for the New Year today. After learning that the old man did not buy a sleeper ticket, Xiao Jin coordinated and arranged for him to rest in the sleeper car, and properly placed the luggage and belongings brought by the passengers. At the same time, he told the conductor to do a good job in serving key passengers on the way, and won the sincere gratitude of passengers and their families for their patient and meticulous service.
In the past 25 years as a train conductor, Xiao Jin has solved tens of thousands of requests for help from passengers and won more than 1,000 praises from passengers. He often chattered about a sentence: "Our work, the most important thing is the word 'heart', 'service for passengers as the center' is the foundation, 'service that is deeply rooted in the hearts of the people' is the core." (ENDS).