The recent rain, snow and freezing weather have caused some trains to be suspended, so how should passengers apply for train refunds?
For passengers who purchase tickets on official railway platforms such as the railway 12306 APP, ** station ticket window or automatic ticket vending (pick-up) machine, there are two main ways to refund tickets: online and offline. Online is mainly handled through the railway 12306 APP, and offline is mainly handled through the station ticket window and automatic ticket vending (picking) machine.
Except for passengers who pay in cash, they need to go to the ticket window of the station in person for a refund, and the rest of the ticket purchase methods can be refunded online on the railway 12306 APP. After applying for a refund, passengers can purchase a new ticket on the railway 12306 APP or at the station ticket window.
Li Chunwei, stationmaster on duty at Nanchang Station of Nanchang Bureau of China Railway: Passengers who pay online need to refund their tickets when they encounter train suspension, as long as they install and log in to the railway 12306 APP on their mobile phones, they can directly see the tickets they purchased on the home page of the APP, click on the ticket, and the page will automatically jump to the ticket details interface, and then click on the refund. Passengers who purchased a connecting ticket before the announcement of the suspension information of the suspended train can apply for a refund before the departure of the connecting ticket, and no refund fee will be charged.
Passengers who paid online can also complete the refund at the station ticket window or automatic ticket vending machine.
If the passenger paid online but did not install the Railway 12306 APP, he or she can use the "Convenient Refund" function of the railway to apply for a refund. Railway 12306 will send a text message to the mobile phone number reserved by the passenger at the time of ticket purchase, and the passenger can click the refund link in the text message to jump to the "Convenient Refund" page to apply for a refund.
A convenient refund page opened by SMS link can be handled without logging in. It should be noted that if you use the railway 12306 app, it is a "quick refund".
Passengers who purchase tickets through cash payment can apply for a refund through the railway 12306 APP or ** in advance, and go to the designated window of the station to collect the money with the passenger's valid ID card within 180 days from the date of successful online refund.
Passengers who have printed the reimbursement voucher can apply for a refund through the railway 12306 APP or ** in advance, and go to the designated window of the station to go through the refund procedures within 180 days from the date of refund (including the day) with the passenger's original ID card and reimbursement voucher.
If the passenger does not apply for a refund through the railway 12306 APP or ** in advance, he or she needs to go directly to the ticket window of the station to go through the refund procedures within 30 days after the date of the ticket departure with the passenger's original ID card (passengers who have printed the reimbursement voucher need to bring the reimbursement voucher).
It should be noted that the reimbursement voucher can only be collected once, and the station will not be able to handle the refund procedure if it is lost, defaced, or the ticket is incomplete.
Zhao Haihua, Director on Duty at the Ticketing Workshop of Guangzhou South Railway Station of Guangzhou Bureau of China Railway: When going to the station to refund the ticket, the refunder should bring the original valid ID used when purchasing the ticket. For example, if you use a second-generation ID card to purchase a ticket, please present the original second-generation ID card for refund, not your passport, Hong Kong and Macao Travel Permit, etc.
Yang Fan, passenger attendant of Zhengzhou Changzhi East Station of the National Railway: The train is suspended, and passengers who are not sure about the refund procedure should not worry, they can find the station staff to help with the refund procedures. In this case, no cancellation fee will be charged.
It should be noted that when passengers change their itinerary and request a refund due to personal reasons, they must apply before the date and departure time of the train shown on the ticket. If you want to refund a ticket that has already checked in your baggage, you should cancel your checked baggage first.
Refunds will not be processed in the following cases:
1.After the departure from the station where the ticket was issued;
2.Tickets that have been changed after driving;
3.additional fare charges;
4.Replacement tickets, that is, tickets issued on the train (except for replacement tickets due to failure to pass or fail to go through the verification of student qualifications and loss of valid ID documents used when purchasing tickets).
*: CCTV news client.