Recently, an incident about the courier refusing to deliver to the door, and the woman being intimidated by the courier after complaining has aroused the attention of netizens. It is understood that the incident occurred in Guangzhou City, Guangdong Province, and the courier involved has been taken away by **, and has been criticized and educated by the police station.
It is reported that Ms. Li, a woman, is an office worker who often needs to buy some daily necessities online. On November 21, she bought some goods on an e-commerce platform, however, she was dissatisfied when she received a text message from the courier company informing her that her shipment had arrived at the station. Since she lived on a high-rise and the inn was a certain distance from her residence, she felt that she had paid for the shipping and that the courier should deliver the express to her doorstep.
So, she called the ** of the post station, hoping that the owner of the post station could arrange a courier to deliver the goods to her door. However, what she didn't expect was that the attitude of the innkeeper was very unfriendly, and he replied directly: "I can't send it, you can pick it up yourself." Ms. Li felt that this was unreasonable, so she said, "Then you can return the express, I don't want it." The innkeeper said, "Okay, then all your future couriers will be returned to you, and you don't want to pick up the couriers here." Ms. Li was very angry when she heard this, so she said, "Then I will complain to you, your service attitude is too bad." But the innkeeper threatened: "If you dare to complain about me, I will dare to retaliate against you, you wait." ”
Ms. Li was taken aback by the innkeeper's words, and she felt that her personal safety was threatened, so she immediately called the police. ** Quickly rushed to the post station and took the post owner and the courier back to the police station. After investigation, it was found that the inn owner and the courier were a husband and wife, they ran a franchise store, and due to bad business, they often refused to deliver to their doors, resulting in many customer complaints. The innkeeper's threat to Ms. Li was out of momentary anger and no real action. ** The post station owners and couriers were criticized and educated, requiring them to improve their service attitudes and protect the legitimate rights and interests of customers, and at the same time, Ms. Li was also reassured, saying that they would strengthen the supervision of the express delivery industry to ensure the safety of the public.
This incident not only exposed some problems in the express delivery industry, but also aroused heated discussions among netizens. Some netizens said that it is a violation of the regulations for the courier not to deliver to the door, the customer has the right to complain, and the threat of the post station owner is unacceptable and should be punished. Some netizens also said that the courier is not easy, the door-to-door delivery is very hard, and the customer should be more understanding and considerate, and do not complain at will. Some netizens said that express companies and platforms should carry out stricter management and supervision of franchised stores to ensure service quality and customer satisfaction.