Sellers are required to provide the following three types of information when making a claim for lost goods:
1. Shipment number
The FNSKU for each shipment, the corresponding box tracking number, the quantity that should be received and the quantity that is actually received, and the SD difference should be noted.
2. Proof of inventory ownership
For most sellers, it is a VAT invoice, pay attention to the corresponding mark of the product name and fnsku when providing it, the invoice time must be earlier than the delivery time, and clearly display the name and address of the buyer and seller.
3. Proof of delivery
For small parcels, SD carriers and tracking numbers are provided, and tracking information is provided, and for LTL or FTL shipments, supporting documents stamped by Amazon are required.
After preparing the above three materials, you can try to make a claim in the following ways:
1. Initiate a claim directly
This is where our above-mentioned proof of delivery comes in handy. Submit the proof of delivery to customer service, and many sellers have successfully obtained compensation using this method.
2. Contact seller support
Open a case as soon as possible and contact customer service, explain the reason, and let customer service help you apply for an investigation.
3. Find a third-party claim agency for processing
There are also some sellers who choose this method, but the ** and service of each institution are different, it is recommended that sellers should investigate many ways when choosing this method, measure their own costs, and then make a conclusion.