Recently, Apple issued a recall plan for some iPhone 12 devices. If there is a potential quality issue with your iPhone 12, then you may have the opportunity to participate in this recall program to get free repair or replacement services. Here are the detailed operation steps to participate in the iPhone 12 recall program, I hope it will be helpful to you.
1. Confirm whether the device is on the recall list
First of all, you need to confirm whether your iPhone 12 is on the recall list or not. This can be done by visiting Apple's official **. Follow these steps:
Open your computer or mobile phone browser and type in Apple's ***
On the home page, find and click on the "Technical Support" option. This is usually located in the navigation menu at the top or bottom of the page.
Once you're on the Technical Support page, you'll see several options. Please find and select "iPhone 12 Service Plan" or similar link. This may require you to scroll through the page or use the search function.
On the "iPhone 12 Service Plan" page, you can enter your device serial number to check whether it is on the recall list. The device serial number can usually be found in your phone's "Settings" - "General" - "About This Mac".
If your device is on the recall list, then congratulations, you can continue to participate in the recall program. If not, then unfortunately your device may not be eligible for this recall.
2. Back up your phone data
After confirming that the device is eligible for a recall, the next very important step is to back up your phone data. Since the recall process may require a reset or replacement of your phone, it is highly recommended that you make a backup before sending it in for repair to avoid data loss. You can choose to use iCloud or iTunes for backup, and here's how:
Use iCloud backup: Open your phone's "Settings", tap your Apple ID profile picture, select "iCloud", and then turn on the "iCloud Backup" switch. Make sure your phone is connected to Wi-Fi and charged, iCloud will automatically back up your data.
Back up with iTunes: Connect your phone to the computer via a data cable, launch iTunes and select your device. Under the "Summary" tab, tap on the "Back Up to Computer" button and select "Back Up Now". Wait for the backup to complete and then disconnect your phone from your computer.
Whichever backup method you choose, make sure that the backup is complete before proceeding to the next step.
3. Repair equipment
Once you have backed up your data, you can take your iPhone 12 to Apple's authorized service provider for repair or replacement. This is usually the Apple after-sales service point in your location. Before sending it in for repair, make sure your phone is turned off and bring all relevant accessories and packaging with you for inspection by staff.
Upon arrival at the after-sales service point, explain your purpose to the staff and provide your device serial number to confirm recall eligibility. Your phone will be inspected to see if it meets the recall requirements. If it does, they will provide you with a free repair or replacement service. Please be patient and cooperate with the staff during this process.
It is important to note that the repair or replacement process may take some time as the recall program may involve a large number of users. During this period, please keep in touch with the after-sales service point to keep abreast of the repair progress and pick-up time.
In conclusion, participating in the iPhone 12 recall program requires you to follow the steps above. After confirming that your device is eligible for a recall, be sure to back up your phone's data and bring the accessories and packaging to Apple's authorized service provider for repair or replacement. I hope you found this article helpful and I wish you all the best!