Recently, on the K511 train, the first flight attendant ate in the dining car in the early morning, and some passengers thought they were disturbed and quarreled with the attendant. After the incident sparked heated discussions, the official response of the Changsha passenger section of the Guangzhou Railway criticized and educated the conductors involved, and assessed and dealt with them. However, some netizens said, "It's not who records ** who is justified", "The service department can boldly refuse malicious complaints".
According to **, a male passenger walked into the dining car with a mobile phone to film the flight attendants who were eating, and said that they were noisy to rest. The flight attendant said that they had just gotten up for the night shift, so they ate in the dining car. Passengers can raise comments if they have them, and there is no need to hold a mobile phone to record it. And the passengers think, "The dining car is not your place at all, you are the service staff".
In fact, there is no need to distinguish between right and wrong in this conflict. More importantly, how can people understand each other during the special period of the Spring Festival. In this case, both passengers and attendants have equal rights in the public space of the dining car, and should be treated with equal respect and treatment.
I believe that in the usual scene where the passenger transport is not tense, there will not be too many people who think that there is any problem with the flight attendants dining in the dining car. However, during the Spring Festival, the seats are tight, and some passengers choose to spend in the dining car in exchange for resting space, so they are particularly concerned about the environment of the dining car. Flight attendants have the right to dine here, and passengers have the right to enjoy a tranquil environment. However, the relationship between passengers and flight attendants should be one of mutual supervision and mutual maintenance. Instead of arguing about right and wrong, it will lead to a lose-lose situation in the end.
During the Spring Festival, the space layout of railway trains is tight, and the staff really need to use the dining car for working meals. In this regard, the railway department can formulate and publicize a clear management system for the use of dining cars. For example, through the pricing method, some passengers are given the right to rest in the dining car. At the same time, a specific table is set aside for employees to eat, and the rules and regulations during meals are emphasized. The system is publicized in the front, and there will be no chaos afterwards. Only when everyone obeys the rules and regulations can they be harmonious.
Of course, netizens also mentioned that the service department should not habitually apologize when encountering contradictions. At a time when everyone has a "microphone" to speak, it doesn't make sense for whoever records ** and who publishes it first. Passengers have opinions about resting in the dining car area, and can use normal channels and better communication methods. Holding up a mobile phone to take pictures and using heated words is not conducive to solving the problem, but also creates a gap between the flight attendant and the passengers. There is no need for the official to apologize when encountering something, which will only damage the normal interests of service personnel and encourage the unhealthy atmosphere of "mobile phone judges".
Suggestions can't be coerced by traffic, it's not "whoever makes a big deal can benefit". The flight attendants have the bitterness of the flight attendants, and the passengers also have the inconvenience of the passengers, so if they understand and understand each other, and make suggestions and discuss together, the incident will not evolve into such a situation. Only by using more appropriate ways to communicate and resolve conflicts, and jointly create a warm and harmonious social atmosphere, it is more likely to maximize public interests and make everyone feel at ease and comfortable on the road.
Upstream news commentator Kang Lei.