Step 1: Pay off the loan balance
If you still have an outstanding loan balance on your account, you need to pay off the amount you owe first. If the penalty interest accrues due to overdue delays, it also needs to be settled. Make sure that the repayment operation is correct and avoid repaying the unpaid payment.
Step 2: Clear the user's personal information
Before canceling the account, you need to clear the personal information in the account. In the menu of the personal center, you can modify your personal information, delete the personal information and *** in your account, and clear the ID number and bank card information verified by real-name authentication.
Step 3: Contact customer service to cancel your account
After completing the above steps, the user can contact the customer service staff to cancel the account. The user shall explain to the customer service staff that he wishes to cancel the account, provide personal information and other information, and apply for cancellation. After the submission is successful, the customer service staff will review and reply.
In short, the cancellation of the repayment account needs to be completed through a series of steps such as completing loan repayment, clearing personal information and contacting customer service.