Automobile consumption is the most important thing for China to stabilize and boost consumption. In 2023, China's automobile production and sales will exceed 30 million, of which China's new energy vehicle production and sales will be about 9.5 million, ranking first in the world for nine consecutive years, and the domestic market share will reach 316%。
At the end of last year, the first economic work conference to boost the bulk consumption of new energy vehicles to make arrangements, at the beginning of this year, the Ministry of Industry and Information Technology, the Ministry of Commerce, the Ministry of Finance and other ministries and commissions actively support the development of new energy vehicles.
However, with the accelerated iteration of automotive intelligence, many problems have also emerged. According to the "Analysis of Complaints Accepted by the National Consumers Association in the First Quarter of 2023 - Special Report on Automobile Complaints" released by the China Consumers Association, in recent years, with the rapid development of new energy vehicles and intelligent network technology, consumer complaints in the field of automobile consumption have shown a trend of diversification and complexity. The problems of new energy vehicles involve battery failure, unilateral "power locking" without the consent of consumers, intelligent assistance systems, etc.
According to the Special Research Report on Trial Observation of New Energy Vehicle Cases (2018-2022) released by the Beijing Consumers Association and the Beijing Third Intermediate People's Court, disputes caused by product quality problems account for as much as 50% of new energy vehicle cases, mainly due to problems such as insufficient battery driving range, battery failure, motor failure, brake system failure and spontaneous combustion of vehicles. At the same time, the problem related to the sales of new energy vehicles is mainly reflected in the concealment of vehicle-related information in the sales process, resulting in consumers' misunderstanding of vehicle information.
To optimize the consumption environment and boost consumer confidence, the Beijing News Shell Finance is in action. As the annual March 15 is approaching, in order to allow consumers to "buy a car with confidence and use a car without worry", and promote the intelligent and high-quality development of China's new energy vehicles, the Beijing News Shell Finance will launch a clue collection
If your new energy vehicle encounters a discrepancy between the actual battery life and the advertised battery during use, a black screen for software OTA upgrades or hybrid technology failures, aftermarket maintenance traps, or obstacles in the protection of automobile consumer rights, please contact us through the following ways:
Solicitation**: 010-67106710
E-mail: beikecaijing@xjbnewscom
We will take every complaint seriously, with the help of the best platform, expert institutions and legal assistance, play the best supervisory role, safeguard the legitimate rights and interests of consumers, and urge automobile manufacturers and dealers to solve the problem positively.
While protecting the legitimate rights and interests of consumers in an all-round way, Beijing News Shell Finance will also actively provide support for the competent authorities to formulate regulatory policies. In the future, we will unswervingly fulfill our social responsibilities, take safeguarding the legitimate rights and interests of consumers as our own responsibility, and cooperate with all parties to contribute to maintaining consumption fairness, promoting consumption upgrading, and building a harmonious environment for consumption.
Beijing News Shell Financial Reporter Zhang Bing.
Edited by Chen Li and proofread by Zhao Lin.