It is said that at Tianhe International Airport in Wuhan, Hubei Province, on February 3, a storm of flight delays was boiling. China Southern Airlines flight CZ6513 was originally expected to take off at 11 a.m., but who would have thought that this take-off time would be like the flowing water in front of the Yellow Crane Tower, which would never return. The passengers waited left and right, but what they were waiting for was the news of the flight cancellation, and they waited from the three poles of the sun to the moon hanging willows.
Ladies and gentlemen, think about it, which of the passengers on this plane is not anxious? Especially those parents with children and the elderly, it is like sitting on pins and needles. The children were crying and trying to go to the toilet, and the old people were also red and unwell. But where can I find a toilet on this plane? The passengers are calling the heavens and the earth to be unspiritual.
It is said that there was an old man at that time, who couldn't hold it anymore and ran to the cabin to knock on the captain's door. But how can this captain's door be opened casually? The old man was pulled back by the staff and persuaded not to. At this moment, the passengers are even more angry, and the service attitude of China Southern Airlines is inevitably too unkind.
It wasn't until 8:30 p.m. that the flight was finally cancelled. The passengers were stranded on the plane for nearly 6 hours, and the inconvenience and pain during this period cannot be overstated. Some netizens took pictures of this experience and posted it on the Internet, which immediately caused an uproar.
On February 4, China Southern Airlines' customer service staff also responded to the incident. They said that a lot of flights were changed yesterday, and they really couldn't arrange them. They are very sorry for what happened to the passengers, and they will also divert the passengers. But this apology came too late. The hearts of the passengers have long been worn out by this long wait.
Having said that, the flight delay of China Southern Airlines has really brought a lot of trouble to passengers. Especially those passengers who are old, young, sick and disabled are even more frightened. This also sounded the alarm for China Southern Airlines, and when dealing with similar incidents in the future, it can be more humane and thoughtful.
Ladies and gentlemen, do you think China Southern Airlines should reflect on it? Although there are force majeure factors in flight delays, as a member of the service industry, should we also consider the problem from the perspective of passengers? After all, the satisfaction and trust of the passengers is the most valuable asset of the airline.
Well, that's all for now. We also hope that China Southern Airlines can learn a lesson and stop letting passengers suffer such crimes in the future. Everyone wants to travel safely and smoothly, do you think this is the reason?