Mr. Huang, a consumer in Wenzhou, bought 24 bottles on JD.com in preparation for the Chinese New YearMoutai, the total price reached more than 65,000 yuan. However, whenMoutaiUpon arrival, Mr. Huang noticed that something was wrong. He used to buy itMoutaiThe lids are all shaky, and this timeMoutaiThe lid is unusually tight and cannot be shaken. In addition, the edge of the lid is not straight enough. These subtle changes aroused Mr. Huang's suspicions, and he began to suspect that he had bought a fake.
Mr. Huang researched further what he had purchasedMoutaiand found some suspicious points. The appraisal report he received showed that the wine had a capacity of 100 ml, but he purchased itMoutaiIt is 500 ml. This led him to question whether the JD.com platform authenticated each bottle. In order to determine whether he had bought counterfeit wine, Mr. Huang found a friend who opened a local cigarette shop and asked him to help identify it. The friend also confirmed that it was fake.
In order to solve this problem, Mr. Huang contacted the JD Zhihang Liquor Paipai Premium Franchise Store, which was responsible for operating the liquor store he purchased. Mr. Xie, the person in charge of the store, said that to identify whether a bottle of wine is fake, it is necessary to exclude the possibility of rebagging, and it is necessary to conduct an authoritative appraisal. The merchant asked Mr. Huang to conduct an appraisal first, but Mr. Huang faced a dilemma of appraisal. After Mr. Huang reported the situation to the JD platform, the platform asked him to provide proof. However,MoutaiOfficial customer service said that they do not provide identification services for the time being, only provide registration and queuing testing, and only law enforcement will provide paper reports.
Mr. Huang's rights protection process fell into a bottleneck in the appraisal report. In this regard, the JD platform said that it had intervened and promised to reply within 48 hours. However, the reporter has not yet received a reply from the JD commissioner. After Xiaoqiang** intervened, the merchant contacted Mr. Huang and expressed his willingness to refund and compensate. The merchant explained that it was not a fake wine, but an unofficial **, and 6 of the bottles were official**. Merchants also said their test reports were missing.
For consumers, buying a fake is a great loss. Mr. Huang believes that if he had drunk this batch of fake wine, he would have suffered even greater losses. Therefore, he insisted on a refund of one and three compensations. However, merchants insist on authoritative identification results to determine whether they are fakes or not.
In this case, Mr. Huang encountered trouble defending his rights. The inability to obtain an accurate appraisal report made it difficult for him to defend his rights. MoutaiThe official testing service can only be registered and queued, and the merchant cannot provide a new test report. After purchasing counterfeit goods, it is often prohibitive for consumers to protect their rights.
In the process of Mr. Huang's rights protection, JD.com said that it would investigate the merchant and promised to continue to pay attention to the matter. The merchant said it was willing to refund and compensate Mr. Huang 130,000 yuan, but stressed that it was not fake wine but unofficial**, and explained the disappearance of the test report.
Regarding the problem of whether the merchant sells fake wine, the public relations department of JD.com said that it will investigate the merchant. We will continue to monitor this incident and wait for a response from the relevant authorities. In terms of consumer rights protection, stricter regulation and enforcement are necessary to protect the legitimate rights and interests of consumers.
This purchaseMoutaiThe case of encountering counterfeit goods has once again aroused the attention of ** shopping. The dilemma faced by consumers in activating their rights highlights the inadequacies of regulation and enforcement. Although the merchant expressed his willingness to refund and compensate, Mr. Huang still insisted on a refund of one compensation and three compensations. The lack of accurate appraisal reports makes the process of enforcing rights difficult, and the interests of consumers are often harmed.
In order to avoid similar shopping disputes, it is essential to strengthen the supervision of product quality. In addition, law enforcement against ** shopping platforms and merchants also needs to be strengthened to protect the legitimate rights and interests of consumers. In terms of consumer rights protection, more convenient appraisal services should be provided to provide consumers with more legal support. Only under the premise that the rights and interests of consumers are effectively protected, can online shopping develop better and be trusted by consumers.