Jinan Jingqi Road Sub-branch has created a "Chongyang Station" service brand for the elderly to provide convenient services for elderly customers.
Reporter Xu Jia.
"PARKnSHOP" outlets, barrier-free outlets, and green and low-carbon outlets, set up a FASTR business support team, carried out "Environmental Purification Day" activities, formulated branch service specifications and environmental governance standard operation manuals, increased the proportion of outlets with weekends and weekends, and held the first "Branch Staff Day" activity ...... Shandong Branch in 2023
In 2023, CCB Shandong Branch will thoroughly implement the deployment of the "China Construction Bank "Branch Environment Rejuvenation Year" Activity Plan", pay close attention to "two upgrades and one reduction", actively organize all branches under its jurisdiction, and carry out 10 special projects to renovate the soft and hard environment of branch services from four aspects: physical environment, equipment and facilities, service concept and management mechanism. As a result of its active establishment, the Business Office of Jining Branch was awarded the "Top 100 Demonstration Units of Civilized and Standardized Services" by the China Banking Association, making CCB Shandong Branch the only bank among the four major banks in Shandong to be rated as one of the top 100 units.
Since 2023, CCB Shandong Branch has actively practiced new financial actions, organized and carried out the 2023 "Special Action for Branch Service Improvement", guided by the 5G service management concept, returned to the people-oriented service origin, and continuously strengthened the high-quality service concept, standardized the service standards of business outlets, optimized the service environment of the branches, and built Qilu's preferred banking service brand with "beautiful environment, high efficiency, excellent service and excellent experience".
On the desk of Wang Fang, the account manager of the business office of the Weihai Economic Development Branch of CCB, there is a photo of her and two elderly people. Wang Fang and the two old people got together 6 years ago with an ordinary **: the fixed deposit in the name of the old man expired, and Wang Fang, as the account manager, called to remind the old man to go to the outlet to transfer.
A week after the expiration date, Wang Fang still did not see the old man, and called again to learn that the old man's wife was hospitalized with a sudden cerebral hemorrhage, and her two sons were abroad and could not be separated, so she immediately went to the hospital to visit the old man after work. After that, as long as she was free on holidays, she would bring fruits and snacks to visit the elderly, and accompany them to chat with them.
The story of Wang Fang and the two old men also touched and drove the colleagues around them. From one person to a group of people, more young people participated, and everyone visited the elderly together, chatted with the elderly, and did what they could for the elderly on important festivals.
In the 2023 ** Financial Work Conference, "Pension Finance" was included in the key financial work for the first time. CCB Shandong Branch has taken active actions to accelerate the formation of a barrier-free financial service environment with complete facilities, perfect functions and comfortable experience. The business room of Jinan Jingqi Road Branch and the business room of Weihai Rongcheng Branch were renovated without barriers. Up to now, the standard resource coverage rate of barrier-free services of Shandong Branch has reached 100%, and the newly renovated outlets have reached the standard when they are completed. In response to the construction of the first batch of ageing financial characteristic outlets of the head office, the business office of the business department of Jinan branch and the business department of Jining branch were recommended, and they were successfully selected as the first batch of pilot units in the country.
CCB Shandong Branch adheres to the principle of "green finance", actively integrates green elements into the construction of outlets, and creates an industry-leading channel for green outlets. Encourage all banks to actively explore new models of network construction and create a new image of the industry brand; Consolidate the foundation of the "Workers' Harbor" service for the people, further standardize the management of harbor service resources, and organize outlets to carry out the work of supplementing and improving harbor service resources; Deeply cultivating the "Laborer's Harbor +" model, combining it with rural revitalization, and extending it to "Yu Nong Tong", a total of 4 "Harbor + Yu Nong Tong" service points have been built in Tai'an and Dezhou branches, embedding non-financial services into the daily agricultural assistance service scenarios of outlets, and truly helping to open up the last mile of rural revitalization; Organize activities such as "Learning from Lei Feng Volunteer Service Month", "Harbor Salute to Workers" and "Harbor** Dream Sailing" to promote the further improvement of the reputation and social influence of the "Workers' Harbor" service brand.