With the improvement of people's living standards and the development of the catering market, customers' requirements for catering services are getting higher and higher, and achieving customer satisfaction has become a matter that needs to be paid attention to in many aspects. Rotating small hot pot belongs to the catering category of light labor, but it should not relax the requirements for detailed services in the store because of its self-service and fast-food attributes, which will easily affect customer satisfaction. Next, I will give you a brief analysis of how to improve customer satisfaction in a small hot pot restaurant, I hope it will help you.
In terms of the quality of the dishes. There is not much difference between the dishes of the rotating small hot pot and the traditional hot pot, both of which are the pursuit of the freshness of the ingredients, and the dishes of the rotating small hot pot are more intuitive, and the rotary belt is automatically transmitted and taken by the customer. The selection of dishes follows diversification, the purchase follows the principle of diligent entry and quick sales, the dishes with mediocre response are replaced in a timely manner, and new dishes are regularly introduced to convey to customers the impression that the dishes of the restaurant are varied and fresh. In addition to the stable production of the taste of the dish, the production of dipping sauces should not be ignored, such as the preparation of sesame sauce. If you are careful, you can find that on many review platforms, there are many reviews about the taste of sesame sauce. To open a small hot pot restaurant, you should be proficient in the mixing process of sesame sauce, or choose the right sesame sauce partner to stabilize the taste, reduce the cost of trial and error for customers, and avoid waste.
In terms of service levels. The front hall of the rotating small hot pot restaurant requires fewer service personnel than the traditional hot pot restaurant, and the personnel structure is simpler, but the personnel training cannot be relaxed. Service personnel should have good quality, service attitude, and clean and generous demeanor, and actively solve customer problems and needs. Some details, such as ordering, adding soup, and taking tableware on the table, should form a set of standardized service processes, standardize various service details, and ensure that the overall service is comfortable and reliable.
In terms of dining environment. Most of the revolving hot pot restaurants in shopping malls are transparent semi-open structures, and the environment of the front hall is, to a certain extent, a live advertisement for the store. The customization of rotary equipment, the arrangement of large and small lights, the reasonable design of the front hall circulation line, the presentation of the overall decoration style of the store, and the display of promotional materials such as posters and banners all constitute the first impression of the rotating small hot pot restaurant as a whole. As for what customers feel during the meal, such as the comfort of the seats and the hygienic environment in the store, it determines whether they will become repeat customers. From the overall appearance to the interior details, it should be the composition of the dining environment of the revolving small hot pot restaurant, and all of them are indispensable.
Finally, there is the promotion aspect. The strategy for the stable operation of the rotary hot pot restaurant is indispensable for appropriate profit-making activities, which should be carried out on the basis of accurate and detailed cost estimates, and the core is to make customers feel tangible benefits. During the opening event, you can use a low-value membership system to attract customers, or take advantage of the trend to launch other types of activities, such as receiving half-price coupons as many times as you spent. At the same time, you can form a customer fan base (to adhere to the operation), cooperate with other types of businesses in the vicinity to promote, and improve the popularity and brand influence of the revolving small hot pot restaurant.
Rotating small hot pot restaurant saves labor, energy, and cost, but it is not a one-time success when you are in charge, and there are many details that need to be studied and worked hard. Only by constantly innovating, improving, and enhancing our competitiveness can we gain a firm foothold in the hot pot red sea.
Swirl a small hot pot