Xiao Zheng is a "tick" hitchhiker.
Usually occasionally take orders to earn some extra money.
January 21st
He picked up two passengers
As a result, I ran the wrong route
One of the passengers also missed half of the show.
He thinks it's a "tick" platform
Something went wrong with the built-in navigation
Xiao Zheng has been on the platform for 1314 days.
There were only 164 downwind trips.
At that time, he picked up two passengers one after another.
The first passenger from Guichuang Plaza, Xiaoshan District, Hangzhou.
To a plastic surgery hospital on Qingchun Road.
The second passenger from Xiaoshan District Crown Water Sky City.
Go to a theater on Yuanjian Street in Gongshu District.
Xiao Zheng: The first passenger was picked up at 12:55 p.m., and the second passenger was picked up at about 1:15 p.m. Because this route planning is also the default route planning of the platform, when I sent the first passenger to Yixing Medical Beauty Hospital, I sent it according to the built-in navigation of the "Tick" platformTowards the end of the navigation, I realized that the navigation was not in the right position, navigating to the starting point of the first passenger.
Journalists: Didn't you realize that you made a mistake in the process?
Xiao Zheng: Because I'm not familiar with that area, I live in Yuhang District.
Xiao Zheng said. Usually run "tick".
It's all with the platform's built-in navigation.
At that time, I realized that I had run the wrong route
He immediately switched to navigation software on his phone
Xiao Zheng: I use a map to navigate and get the first passenger to their destination.
Journalists: How long has it been delayed?
Xiao Zheng: I arrived at about 2:40 in the afternoon, and there was a bit of a traffic jam at that time.
Journalists: When will you send the second guest to the theater?
Xiao ZhengAt three o'clock.
Xiao Zheng told reporters.
When he dropped the first passenger to Qingchun Road.
I also took a screenshot of the planned route of the built-in navigation of "Tick".
*Middle. An arrow that displays the location of the vehicle.
Near Qingchun Road in Hangzhou.
The platform has built-in navigation to plan three routes
All lead to the urban area of Xiaoshan
Below the screen there is also "21 Left."2 km".
Xiao Zheng thinks. Running the wrong route by yourself is related to the platform's built-in navigation.
The reporter used Xiao Zheng's mobile phone.
I called the second passenger on WeChat**.
The girl had planned to go to the show at two o'clock in the afternoon
Because Xiao Zheng ran the wrong route
She missed half of the show
The second passenger: I got on the bus at 1 o'clock (in the afternoon) and got off at 3 o'clock.
Journalists: Was the show over at that time?
The second passengerNo, it was four o'clock, an hour late anyway.
Journalists:How much do you get for a ticket?
The second passenger: One hundred and ninety-nine dollars.
Journalists: How much do you want the driver to pay you?
The second passengerAs much as he gives me, I take as much as I take.
Xiao Zheng: After the communication is completed, it is a hundred and one looks,Now it's the [platform] function that is causing me to not get the passengers to their destination on time. I think this loss should be borne by the platform. Second, due to the problem of navigation, the fuel cost is equivalent to 20 yuan for an additional 24 kilometers of detour.
The communication page of the two parties is displayed.
Xiao Zheng has repeatedly asked the "Tick" platform.
*Customer service reports the problem.
The reply from the customer service is:
Verify that there is a problem with the self-route.
Compensation is not possible
There is no problem with the platform
Consider applying for a $15 coupon for travel experience."
Xiao Zheng said that he could not accept this.
After the reporter reported the problem to the national customer service.
A public relations manager called.
Tick Travel Public Relations Manager Zhang Xiaoyu: There were really no problems with the navigation of the itinerary at that timeThere may be a problem with the order in which the vehicle owner chooses the route. After communicating with you, I will also let the technical and customer service do further communication with the car owner, whether it is the problem of the car owner's choice or the problem of built-in navigation. Later, we will take a look at what the owner's demands are, and further deal with them properlyMultiplyThe problem that the customer has reported to us is being dealt with by our customer service.
The reporter also fed back the relevant situation to Xiao Zheng.
He wants to "tick the trip" aspect.
Be able to give a clear reply as soon as possible.