**10,000 Fans Incentive Plan
Commodity return service is an important part of the work of the staff, regardless of whether the staff and the merchant are willing, can not avoid this problem. ** staff must establish a correct understanding of the return of goods.
1 Do your homework beforehand
* Employees should be honest with customers when selling goods, and avoid and reduce after-sales product returns.
When advertising and introducing products, it is necessary to seek truth from facts and ensure that customers buy goods or services that really suit their needs.
Conscientiously and responsibly do a good job in the process of commodity sales and service to ensure that the goods sold are of high quality and sufficient quantity.
For the goods that cannot be returned or exchanged according to the regulations, the first staff should give the necessary detailed instructions and tips to the customer to avoid unnecessary friction afterwards.
2 Properly handle the return and exchange of goods
When it is necessary to return or exchange goods, the staff should properly handle them according to the following different situations and strengthen the overall management.
General goods, as long as they are not damaged, dirty, out of shape or have not been used, have not exceeded the specified period, and do not affect the resale, can be returned or exchanged.
Although some goods have been used or tried by customers to a certain extent, their quality and use value have not been affected, and they should be returned or exchanged.
Merchandise that has expired, deteriorated, inaccurate timekeeping, or is difficult to deliver on at the time of sale should generally be returned or exchanged.
Food, medicine, and a large number of products that have been cut and torn will generally not be returned or exchanged after the expiration date after purchase.
Precision goods that are not easy to identify internal parts, valuable goods that are difficult to identify quality, and goods that are obviously defaced and cannot be re-evaluated will not be returned.
If the quality of the goods with high precision or the technical standards can be identified, they can be flexibly mastered according to the specific situation. If possible, it is best to return or exchange it.
If the customer requests to resell the goods or services that cannot be returned or exchanged, the customer can try to help them according to the actual situation.
3. Treat customers appropriately
*Employees should behave appropriately when receiving customers who request to return or exchange products.
For customers who request returns or exchanges, we will receive them warmly and properly handle their specific problems.
At no time can you pass the buck, default on debts, or be sarcastic or sarcastic to customers.
When necessary, apologize to the customer and listen patiently to the customer's opinion.
For quality problems, it is necessary to reflect to the relevant departments in a timely manner in order to improve them quickly.