**10,000 Fans Incentive Plan
* Sales service is a complete process, which has three key links.
1 Reception
* Employees have to receive a variety of customers every day, and whether they can make customers feel very satisfied is the first key link in sales.
*Staff should adopt flexible and diverse reception skills to meet the different needs of customers.
When welcoming new customers, you should pay attention to politeness in order to make a good impression.
Reception of familiar customers should highlight the enthusiasm and make them feel like a close friend.
When receiving customers who are in a hurry or have urgent matters, the action should be quick and fast, and do not delay the customer's affairs.
Treat savvy customers with patience and don't show boredom.
To receive female customers, it is necessary to recommend novel and beautiful products to meet the mentality of women's beauty and innovation.
When receiving elderly customers, we should pay attention to convenience and practicality, so that the elderly can feel fair and realistic.
To receive customers who need counselors, be a good counselor to customers, and don't be perfunctory.
When dealing with customers who have their own opinions, we should let them choose freely and do not disturb them.
2 Instructions
* When explaining the product, it is necessary to highlight the advantages of the product and make the customer feel comfortable.
The language is logical, the hierarchy is clear, and the expression is clear.
Discourse highlights key points and points and avoids unnecessary foreshadowing.
No exaggeration, no bragging.
Do not insult, sarcastic, or sarcastic customers.
We don't argue with customers.
What mountains to sing and what to say, and what people to see", the way of explanation should be flexible and different from person to person.
Don't use crude words and avoid vernaculars.
In addition, the staff should also pay attention to some details of the language when explaining the goods.
3 Returns and Exchanges
The establishment of return and exchange services can increase the confidence of customers to purchase goods, which has a great effect on improving the credibility of stores and products and attracting customers to visit their homes. In fact, there are not many customers who actually return or exchange for no reason.
In the service of return and exchange, the first staff should do:
Correct understanding and understand that handling the business of customer returns and exchanges is the best way to reflect the sincerity of the store.
We must realize that the trust and love of customers is an inextricable asset.
We must treat customers with love, not afraid of trouble, not prevarication, anxious about what customers are anxious about, and quickly help customers deal with returns and exchanges.
In the process of service, the staff should sincerely apologize to the customer and guarantee that no similar thing will happen.
If there are several customer returns and exchanges of the same product within a period of time, then the quality of the product is likely to be a problem, and the staff should stop selling and report to the superior in a timely manner.