With the Spring Festival approaching, a so-called express delivery suspension schedule has once again made waves on the Internet. However, unlike previous years, this year, many express companies have stood up to refute the rumors and reaffirmed the promise of "not closing during the Spring Festival". This news is undoubtedly a reassuring pill for the majority of consumers, so that we can enjoy the festive atmosphere at the same time, but also enjoy convenient logistics services.
First, the express delivery giants spoke out in unison, and the Spring Festival service was not discounted.
In the face of rumors of suspension on the Internet, SF Express, Postal, Three Links and One Da (Yuantong, Zhongtong, Shentong, Yunda), JD.com, Debang, J&T, Cainiao, Best and other express companies quickly responded, all of which said that they would continue to provide "Spring Festival does not close" services. These express delivery giants have issued 2024 Spring Festival service announcements on official channels, promising to maintain normal operation during the Spring Festival and provide continuous and stable logistics services for consumers.
Among them, Zhongtong Express made it clear in the announcement that there will be more than 100,000 couriers on duty during the Spring Festival, 975% of the service outlets are open for business. This means that even during the Spring Festival, ZTO Express can still maintain strong transportation and service capabilities to ensure that consumers' express delivery needs are met.
2. Comprehensive coverage and seamless docking.
In addition to Zhongtong Express, other express companies have also shown the "hard power" of Spring Festival services. Cainiao Wrap announced that it will provide express delivery services in more than 160 cities normally, without additional resource adjustment fees. This initiative will allow consumers to enjoy the same express delivery service as usual during the Spring Festival, without worrying about additional costs.
At the same time, China Post also announced that it will provide full coverage and non-stop services during the Spring Festival. As a large state-owned enterprise, the participation of China Post has undoubtedly added an important force to the logistics guarantee of the Spring Festival. Whether it is urban or rural, whether domestic or international, China Post will ensure the smooth flow of express services.
Not to be outdone, YTO Express announced the opening of the Spring Festival operation mode. Through the establishment of a special group for operation guarantee during the Spring Festival, YTO Express will ensure the normal operation of all work during the Spring Festival. Whether it is pickup or delivery, YTO Express will respond to consumers' expectations with efficient and punctual services.
3. Care for employees and share the fruits of development.
While ensuring the logistics services for the Spring Festival, the express companies also pay great attention to the rights and welfare of employees. Cainiao Wrap announced the launch of on-the-job benefits for couriers during the Spring Festival in January to ensure the normal operation of the self-operated express delivery network. Through measures such as on-the-job subsidies and Chinese New Year's Eve meal reimbursement, the rookie wrap made the on-the-job couriers feel the company's care and warmth.
JD Logistics also announced that it would increase the peak period resource adjustment fee during the "New Year Festival" and "Spring Festival", and use part of the fee to improve the salary of employees. This move not only reflects JD Logistics' recognition of the value of employees, but also helps motivate employees to work more dedicatedly during the Spring Festival and provide better services to consumers.
Fourth, technology to help improve the service experience.
During the Spring Festival, express companies also make full use of technology to improve the service experience. Through the application of intelligent and automated logistics equipment and technology, express companies can handle a large number of express shipments more efficiently, reducing manual errors and delays. At the same time, through big data analysis and technology, express companies can also more accurately respond to changes in express demand and traffic during the Spring Festival, so as to prepare in advance.
In addition, some courier companies have also launched convenient service platforms and mobile applications, so that consumers can query express information, place orders and enjoy after-sales service anytime and anywhere. The use of these technological means not only improves the efficiency and quality of logistics services during the Spring Festival, but also makes consumers feel a more convenient and personalized service experience.
5. Summary and outlook.
In the face of logistics challenges during the Spring Festival, many express companies have stood up to refute the rumors and promised that "the Spring Festival will not close". By strengthening employee care, improving the use of technology and optimizing the service network, these express delivery giants will work together to ensure the smooth flow of holiday logistics. This is undoubtedly good news for the majority of consumers, allowing us to enjoy the festive atmosphere while also enjoying convenient logistics services.
Looking to the future, with the continuous progress of science and technology and the continuous development of the logistics industry, we have reason to believe that logistics services during the Spring Festival will become more efficient, convenient and personalized. Let's look forward to a better Spring Festival logistics experience in the near future!