Xinhua Daily Telegraph published a report on the 5th "Most of the "meeting certain conditions" were "finally interpreted" as "must not meet the conditions" - why is it so difficult to refund and change China Southern Airlines tickets for free", which attracted public attention and appeared on the hot search list of various online platforms. The matter of a ticket is "on fire", and behind it is the fire in the hearts of the masses. Some airlines say that they will expand the scope of free cancellation and change, but in fact, they "pick words" and "ambush" in the cancellation and change rules, set up various obstacles, and use the "final interpretation right" to seek profit and hurt the people, which is neither the way of business nor the heart of the people.
For a long time, the problem of difficult and expensive ticket refunds has been criticized. Recently, a number of airlines have adjusted the ticket refund and change rules, including expanding the scope of free ticket refund and change, relaxing the refund and change rules due to illness, etc., which have attracted much attention from the society. However, the stubborn problem of free ticket refund and change still exists. On some complaint platforms, there are still a large number of complaints against airlines related to the high refund fees charged for the wrong ticket.
Travel on the road, suffer from high refund fees for a long time! In view of the difficulty of ticket refund and change, what are the fires of the masses?
First, the rules are unclear. Some people say that they "pick out words" when they come to complain, why is "meeting certain conditions" always "definitely not meeting conditions"? "Sometimes the airline cancels the flight due to its own reasons, but it doesn't pay a penny! ”
Second, the conditions are harsh. Some people say that they can only change their tickets for free if they find out within two hours of buying the wrong ticket, but how many people can "find out in time"? Why is the standard two hours? "We should give the people a reasonable arrangement for cancellation and change, and we can't affect everyone's enthusiasm for travel. ”
Third, the cost is abnormally high. Some people said that it was only 1,800 yuan to buy a ticket, and they dared to charge 1,500 yuan for the refund fee alone.
During the Spring Festival, the tickets home convey the nostalgia of the wanderers, involving the vital interests of thousands of people. Behind the bad experiences and complaints of these masses is a heart-wrenching question: Why is it so difficult to return and exchange a ticket?
The airlines have explained the cancellation and change rules clearly, and the public can understand them, but they can't keep saying "enthusiastic service" before buying tickets.
This year's Spring Festival, civil aviation passenger traffic is expected to reach 80 million. At present, the Spring Festival is getting closer and closer, the Spring Festival has entered the peak period, and the impact of rain and snow weather has made many people's return to their hometowns more difficult, and it is inevitable to refund and change tickets. The ticket is difficult to change, the road is not smooth, and the heart is difficult to peace.
Only when the rules are clear can disputes be settled. The airline's refund and change rules, "free refund if certain conditions are met" should specify what the conditions are, otherwise there will be no rules to follow next time a passenger buys the wrong ticket.
Only by reaching a consensus can people's hearts be smooth. When formulating relevant rules, industry authorities and airlines should fully solicit opinions and suggestions from all aspects of society, and after forming a consensus, they can smooth out the relationship and clarify responsibilities, so that everyone's return journey will be smoother.
In addition, the competent authorities of the industry should strengthen the supervision of the refund and change fees, and the industry associations should strengthen the self-discipline and guidance of the industry, jointly improve the civil aviation ticketing service, protect the rights and interests of consumers, and maintain market order.
The public's "fire" is also a kind of expectation. It is hoped that airlines can focus on the overall situation, take practical measures, and work together to create a safe and peaceful atmosphere for the Spring Festival.
*:Xinhua.
Editor: Liu Lu.
Proofreading: Xu Yan.
Review: Xia Xiangzhou.
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