Lazada's Southeast Asia e-commerce platform has released special arrangements for merchant fulfillment timeliness, logistics and customer service fulfillment during the 2024 Spring Festival. These arrangements are designed to help merchants better manage order processing and customer service during the Chinese New Year, while ensuring the continuity of the platform's operations.
Vacation time:February 10 to February 17, 2024.
Assessment Adjustments:During the Spring Festival statutory holiday, the platform will not assess the performance timeliness of the merchant.
Order Processing Time:For orders generated on February 8, 2024, the "Pack and Ship" (RTS) operation will be performed on the system on February 9.
Delivery time:Orders need to be delivered to the platform on or before February 18 and successfully scanned into the warehouse.
Plan your inventory in advance:Plan ahead and make sure you're stocked ahead of the holidays to avoid stockouts during the holidays.
Timely processing of orders:For orders generated before February 8, you must complete the packing and shipping operation by February 9.
Reasonable arrangement of delivery time:Pay attention to adjust the delivery time to ensure that all orders can be successfully received and processed by the platform before February 18.
Customer Service Response:Although the performance time limit is not assessed during the holiday, good customer service is still required. Arrange customer service personnel reasonably to ensure that customer inquiries and questions can be responded to in a timely manner during the holidays.
Logistics Partner Communication:Communicate with logistics partners to understand their holiday arrangements and ensure smooth logistics.
Vacation ** Plans:If there are holidays, you need to plan in advance to ensure that the orders can be processed smoothly during the period.
Preparation for order processing after the holiday:Prepare for order processing after the holiday season to deal with possible backlogs.
Lazada's Chinese New Year holiday schedule is designed to help merchants better cope with order processing and customer service challenges during the Chinese New Year. In the field of cross-border e-commerce, sellers face multiple challenges. With its fixed IP and independent environment functions, Cross-border Guard provides a stable and secure foundation for store operations and effectively prevents cyber risks. Merchants should make preparations in advance to ensure smooth order processing during and after the holidays, while maintaining good customer service levels to maintain smooth business operations and a good customer experience.