A courier sorts a package.
The Spring Festival is coming, and a number of express companies have announced that they will "not close" during the Spring Festival, but they have also announced the adjustment of express delivery charges. The reporter recently found that some express delivery companies will pay for the Spring Festival. As some couriers return to their hometowns for the Chinese New Year, the timeliness of express delivery is also changing, and some have changed from "next-day delivery" to "next-day delivery" or "multi-day delivery". In the face of tight capacity, many express companies have also increased salaries to retain couriers. Relevant experts said that as long as the price increase complies with relevant laws and regulations, such as the principles of clear price marking and fair trade, it is legal and compliant.
The price of the Spring Festival express service will increase
Experts: It is necessary to inform consumers in advance of legal compliance
Recently, a number of domestic express companies have issued notices saying that they will "not close" during the Spring Festival and will continue to provide customers with express delivery services.
At the same time, some courier companies have adjusted their services**. An express company recently announced that the express business will be charged 03 yuan 06 yuan kg peak period resource adjustment fee, express business will be charged from February 10 to February 17 plus 5 yuan ticket resource adjustment fee; Another express company issued an announcement saying that in order to ensure the shipping service experience during the peak period of the Spring Festival, 03 yuan kg 05 yuan kg Spring Festival resource adjustment fee.
Zhan Junhao, founder of Fujian Great Aim Brand Positioning Consulting, said that due to the rise in labor costs and operating costs during the Spring Festival, express delivery companies often take measures to raise prices to balance costs in order to maintain normal operations. "This kind of adjustment is usually carried out on the basis of market supply and demand and cost changes, and is a normal market adjustment behavior. As long as the price increase complies with relevant laws and regulations, such as clear pricing, fair trade and other principles, it is legal and compliant. ”
Yuan Shuai, a senior researcher at the Logistics Research Institute of Zhongwu Huicheng, said that whether the price increase of express companies before and after the Spring Festival is compliant also needs to be specifically analyzed, such as whether it complies with relevant local laws, regulations and regulations, whether consumers are informed in advance, and whether there are clear terms in the contract, which are all factors that need to be considered. Therefore, consumers need to understand the specific situation and safeguard their legitimate rights and interests in the face of express price increases. He believes that in order to ensure that the customer experience is not affected during the Spring Festival, express companies can release service announcements and charging standards during the Spring Festival in advance to let customers know the relevant situation.
The logistics timeliness of the Spring Festival is affected
It is recommended to optimize the delivery route and communicate with users in a timely manner
Mr. Xie, a citizen, said that the goods he bought online on January 31 could usually be received the next day according to the usual express delivery speed, but he only received the goods on February 2, and he learned from the courier that many couriers have returned to their hometowns on vacation, and the lack of capacity will lead to slow logistics.
The reporter asked a courier company about this, and the customer service of the other party said that the company is currently in a state of tension in employment, so during the Spring Festival, there may be a courier responsible for the delivery of two areas. The customer service said that in terms of the timeliness of express delivery, there will be a delay of about half a day to two days during the Spring Festival compared with usual, and it is recommended that citizens in need should choose to place an order before the year.
The reporter selected New Year's goods on an e-commerce platform yesterday, and the customer service staff of some stores said that they have been on holiday at present, and they will be shipped in order of order on February 17 after placing an order. The reporter browsed a number of stores, and the customer service staff said that even if the courier company did not close, they would not be able to send the goods, because there was no one in the store to deliver the goods. Some merchants who sell New Year's goods will also ship and deliver goods during the Spring Festival, but the timeliness is slightly weaker.
Yuan Shuai said that in order to deal with possible delivery delays or abnormal situations, express delivery companies can take a variety of countermeasures: first, make personnel arrangements in advance to ensure that there are enough manpower during the Spring Festival; secondly, strengthen sorting and transportation management to improve logistics efficiency; Finally, by updating logistics information in a timely manner and establishing emergency plans, we can deal with abnormal situations in a timely manner and protect the rights and interests of customers.
Zhan Junhao suggested that express companies can strengthen capacity scheduling and distribution route optimization, and timely inform users of possible delays, maintain communication with users, and provide appropriate compensation measures for delayed delivery, so as to improve user satisfaction.
Dealing with a lack of capacity
Courier companies have made moves to "retain people".
In response to the demand for "New Year's goods can't be stopped", many express delivery companies have launched incentives to retain couriers during the Spring Festival. For example, a company announced that from February 7, it will launch benefits such as sticking to red envelopes before the year, incentives for staying behind in the middle of the year, incentives for returning to work after the year, and reimbursement for Chinese New Year's Eve meals for left-behind duty personnel. Another company said that during the Spring Festival, it not only provided New Year gift package benefits, but also made every effort to ensure the safety of employees on duty, as well as the needs of food, housing, transportation and other aspects; Another company also promised to provide generous benefits for couriers, not only arranging Chinese New Year's Eve dinners, but also encouraging couriers to stay on duty for the New Year by increasing delivery fees, distributing subsidies and condolences.
Zhan Junhao said that in order to supplement the capacity gap during the Spring Festival, express companies can give additional bonuses or benefits to those left behind, can also recruit some temporary or part-time workers, and can also cooperate with other express companies to jointly solve the problem of insufficient capacity.
Text and picture Guangzhou**Quan**Reporter Zhou Weiliang Intern Xie Jun.