At the beginning of the new year, both students and office workers have gradually stepped into the previous rhythm of life, and the hustle and bustle of the new year seems to have passed. After every Chinese New Year, it is the peak period of resignation, the new year, new plans, some people are transferred and resigned for their own reasons, and more people are laid off because of the changes in the new year of the company. Blizzard's big layoffs before the year made the game industry stunned, to be precise, it was not Blizzard's layoffs, it should be Microsoft's layoffs, and now Microsoft has completed all the acquisitions and personnel restructuring of Blizzard, and now Blizzard is completely a studio in Microsoft's game Xbox department,
The wave of layoffs at major Internet companies is still raging around the world, and Sony PS has just announced plans to start laying off about 8% of its global workforce, or about 900 employees. According to a report by Jason Schreier, PlayStation plans to shut down its London studio, which has been responsible for several recent VR games. 
There are also layoffs in other industries, but the scale is not as big as that of the Internet giants, is it really similar to the one uploaded on the Internet?Does the confidence of layoffs mainly come from the development of AI artificial intelligence technology? The following example seems to support this statement. Blizzard's customer service team used to be a role model in the industry, but everything has changed since a few years ago, and the community has noticed a significant drop in the quality of their services, which has been exacerbated by the recent layoffs on the customer service team following Microsoft's arrival.
There's also a lot of discussion about this in the Warcraft community. And Warcraft is also special in that there are a large number of bot accounts, which have recently backhanded and reported normal players who hinder them, causing the accounts of these human players to be punished from time to time.
A few days ago, a player named h3lnwein decided to do a little experiment to see how good Blizzard's customer service really is.
He filed a ticket asking them to reconsider and cancel his permanent ban for "inappropriate behavior in chat." In fact, there was no penalty for his account, and he even made a request using a game character in the game.
After that, the customer service responded that there was no objection to his punishment and that it was in accordance with the terms of use. In response, he said that he had not violated any rules and asked to consider his account more carefully to see what complaints had been received against him. Three days later, he received the exact same reply as the first email.
Obviously, all he received were automated replies, but none of the real humans were answering his questions. There are also people at the bottom who replied that if you often tease customer service like this, it will really lead to your Battle.net account being banned. 
Do you hate machine customer service?The specific situation of layoffs in each company, the specific reasons are different, we first press the table, let's first discuss whether you are satisfied with the current artificial intelligence customer service unconsciously, in fact, our lives have been full of artificial intelligence customer service, every time we hear the mechanical system reply, it will be very, very irritable, including dialing 10086, all have been calling manual customer service, manual customer service, manual customer service, until the human customer service is connected, will put forward their own needs. I still remember the helplessness of the mechanical reply of JD customer service during the last Double 11, the manual customer service was too busy to count, and the robot's reply could not solve the problem at all. Artificial intelligence is to assist us in solving the problems we encounter in life, not to provide obstacles for us to solve them.