During the Spring Festival, the flow of tourism, family visits, migrant workers, and students is highly superimposed. During the peak period of passenger flow, the traffic guarantee capacity is the first to be tested. The reporter recently visited relevant departments and learned that a variety of measures have been taken in the fields of railways, civil aviation, buses, taxis, and online car-hailing to ensure that a good travel experience is created for tourists.
Airports - Wide-body passenger aircraft are launched on hot routes.
Increase the number of volunteers to serve tourists.
Since January this year, Kazakhstan airport has become busier. On January 14, 21, 23, 24, 26 and 27, the passenger throughput of Kazakhstan Airport broke records for 6 days, reaching 80,640 passengers on the 27th, a record high.
In order to meet the travel needs of passengers, Harbin Airport has coordinated airlines to increase the flight density from Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Chongqing and other cities to Harbin, and put flights to and from Harbin in Beijing, Shanghai, Guangzhou, Shenzhen and other major cities into wide-body passenger aircraft operation. At present, Kazakhstan Airport carries out about 520 flights per day, of which 26 are wide-body aircraft.
At the same time, the airport has also improved the details of its services according to the needs of tourists. Passengers need to change their clothes after getting off the plane, and the number of airport changing rooms has been increased from 20 to 12. In order to facilitate the travel after landing, it is more convenient to take the airport bus, a few days ago, the "Harbin Airport Bus" applet was officially launched, and the travel can buy airport bus tickets in advance, and you can scan the code to check the ticket and take the bus after getting off the plane.
Kazakhstan Airport continues to optimize the service process and has added "red vest" volunteers to provide passengers with services such as inquiry, guidance and assistance. Give full play to the role of special passenger service stations for first-time passengers and unaccompanied passengers, and set up special check-in counters and security channels for special passengers to answer passengers' questions in a timely manner. Set up check-in counters and security channels for late-arriving passengers to improve the service guarantee capacity of late-arriving and emergency transfer passengers.
Railway-74 pairs of passengers are guaranteed to carry capacity.
Harbin station opened "hand-delivered" and other services.
In order to meet the travel needs of passengers, Harbin Railway will arrange 74 pairs of passenger trains, and the capacity arrangement has reached a record high. And in the direction of Harbin to Beijing, Shanghai, Wuhan and other directions, the high-speed railway is equipped with 13 groups of "the most frost-resistant" alpine intelligent high-speed rail Fuxing, accounting for two-thirds of the total number of similar car groups in the country.
The stations in Harbin are also providing warm services for tourism. Before the Spring Festival, the washrooms of each station are all equipped with water heaters, warm treasures and other water heating equipment. Free charging piles are set up in the waiting hall and self-service charging treasure rental services are provided. Passengers who have not entered the waiting hall can contact the staff of the waiting hall through the equipment, and the service time has been extended from 16 hours to 24 hours. Harbin Station and Haxi Station were launched"Hand-in-hand"The service is convenient for passengers to send luggage, native gifts, security prohibited items, etc. There is also a self-service locker at Harbin Station, and passengers who want to leave Harbin can store their luggage if they arrive at the train station early, and then go around as soon as possible.
Harbin Station has optimized the waiting area for key passengers, set up special waiting areas for "cold pole trains" and "study tour groups", provided slides in the children's entertainment area, and set up a parental care area. During the Spring Festival, the "Ice and Snow ** Meeting" will be carried out in the waiting hall of Harbin Station "Centennial Harbin Station Art Stage", and art groups from all walks of life such as the Provincial Song and Dance Theater and major universities will be invited to perform live.
Bus - docking railway arrival time departure.
A number of ice and snow tour connecting lines have been opened.
It is also easy to get off the train from Haxi Station and get around by bus. Harbin Transportation Group Bus No. 11, No. 96, No. 130 terminal station is located in Haxi Station, after the start of the Spring Festival, the line and the railway department docking, grasp the train arrival time to arrange the bus departure time, after the train arrives at the station passenger collection time, timely through encrypted departure, multi-vehicle continuous departure and other forms, rapid evacuation of passengers.
In order to ensure the warm travel of passengers, Harbin Transportation Group Bus Company launched the "three advance services", namely: half an hour in advance; Check the vehicle heating system in advance and warm up the vehicle; Enter the waiting area 10 minutes early to allow passengers to board the bus early and wait for the departure. For lines with longer threads and larger passenger flows, bus companies optimize the operation plan, focus on increasing the density of departures during peak hours, and reduce the waiting time of passengers as much as possible.
In response to the travel needs of tourists to and from the scenic spot, the Harbin Transportation Group New Area Bus Company has opened an ice and snow tourism route. Among them, in order to help passengers disperse into the park, the free transfer line between the east gate and the south gate of Ice and Snow World operates every morning. The bus company in the new area has also opened a special line from the Ice and Snow World to the Flood Control Memorial Tower to "ferry" passengers between Jiangnan and Jiangbei. In order to ensure the efficiency of the transportation of tourists out of the park at night, the special line vehicle will return immediately after carrying passengers to the Flood Control Memorial Tower Station, and operate in a circular manner. The line is equipped with 20 vehicles, and the capacity can be adjusted according to the needs of passenger flow at any time.
Taxi - Verify the violation and stop operating for half a year to monitor the passenger flow and allocate capacity in the scenic spot.
Taxis are one of the main means of transportation for tourists to travel in the city, and the quality of service also reflects the image of urban civilization. Before the start of the winter transportation, the public transportation and taxi development center of the Municipal Transportation Bureau organized a mobilization meeting for the civilized and high-quality service of the taxi industry in the ice and snow tourism season, and clearly stated that any form of bullying and stealing of customers will not be allowed. Recently, the Municipal Transportation Bureau announced two cases of illegal operation of drivers, and the drivers were given a suspension of their qualification certificates for 6 months.
The industry management department has set up taxi pick-up and drop-off points in Ice and Snow World, arranged for large taxi companies to send vehicles in shifts to ensure capacity, and monitored the passenger flow in real time. In the event of a large passenger flow, an order will be immediately issued to nearby vehicles and taxi capacity will be deployed to provide support.
Ride-hailing – Ride-hailing parking lots are set up at the airport.
There is a waiting bus outside the scenic area.
Harbin online car-hailing orders also have a large number during the ice and snow season**. In Harbin City, the convenience of online car-hailing travel begins when the plane lands. On December 31 last year, the dedicated online car-hailing channel of Harbin Airport was officially opened. A total of 400 parking spaces are set up in the service lane under the viaduct of the T2 terminal of Harbin Airport, and an online car-hailing parking lot is set up in the day and night parking lot of the airport, and 14 parking spaces are set up in the boarding area.
In the C1 online car-hailing parking lot of the Ice and Snow World Scenic Area, a resident bus is parked here. Those who come out of the scenic spot to book an online car-hailing can sit in the car and wait for the vehicle to pick up. In addition, in order to provide benefits for tourists, Didi Chuxing and AutoNavi Taxi have also launched a variety of coupon collection activities in Kazakhstan to make it convenient and affordable for tourists to travel.
*: Harbin News Network.
Reporter: Liu Xiyang.
Harbin News Mobile Reporter": Le Chen, Langhua, Li Chunsheng, Perfect Brother Xu.
Editor: Liu Yixuan.