With the approach of the Spring Festival, tourism hotels, catering and shopping, and e-commerce express delivery are booming. When the consumption boom is superimposed on the traditional festival, the "labor shortage" has once again attracted attention. Recruitment and job search data from various places show that waiters, food delivery workers, housekeeping workers and other categories are in great demand for labor.
The reporter visited and found that in order to cope with the "labor shortage" during the Spring Festival, the relevant industries in Beijing have begun to be arranged a month in advance, and some winter vacation workers have even arrived at their posts.
Star hotel
College student winter vacation jobs can be of great help
Early in the morning of January 8, the first batch of winter vacation workers at the Hilton Hotel in Tongzhou Beitou arrived at their posts. At this time, there is still a month left before the Spring Festival holiday. The winter vacation workers are mainly work-study college students, and the training given by the hotel ranges from the most basic treatment to completing some simple service work. Although there are not many people and the work is not complicated, it is very helpful for the hotel to usher in the peak of passenger flow during the winter vacation.
Take tidying up the guest room as an example, although some tasks are not difficult, but after these winter vacation workers join, they can improve the efficiency of the room sister. For example, if there is a person who can clean up the garbage in the guest room in advance, it will be much more convenient when the guest room lady cleans the guest room thoroughly. Chen Yang, head of the hotel's human resources department, told reporters that as the only foreign-related five-star hotel in the center of Tongzhou District, the winter and summer vacations are the peak period for passenger flow every year. The rare tourism peak in the summer of 2023, the temporary recruitment of summer workers, will solve the urgent need of the hotel.
In addition to the foreseeable peak of tourism, the Spring Festival holiday hotel also has to undertake the Chinese New Year's Eve dinner business, which is in urgent need of manpower. Chen Yang said: "Before New Year's Day, we just received a large wave of annual meetings. During the Spring Festival, the demand for Chinese New Year's Eve dinner is also very hot, and it is almost booked. We are doing the normal scheduling of manpower during the Spring Festival, and the replenishment of winter vacation workers is a must. ”
In preparation for a rainy day, the hotel found the Employment Service Center of Tongzhou District Human Resources and Social Security Bureau, and released the information on recruiting part-time winter vacation workers through "Tongzhou Employment Service"** on January 2, 2024. As soon as the information was sent, the fixed phone and mobile phone of the hotel's human resources department rang non-stop, unlike ordinary catering companies recruiting part-time jobs during the Spring Festival, high-end star hotels like Hilton paid equal attention to the "requirements and benefits" of winter vacation workers.
Winter vacation jobs are mainly in the catering and housekeeping departments, and we will have some requirements for the applicant's operational ability and image temperament. And we want to be able to do it for at least a month, because high-end hotels value the stability of people. Corresponding to the requirements, the hotel's welfare benefits for winter vacation workers are also higher than those of ordinary catering enterprises, working 8 hours a day, 8 days off a month, a fixed basic monthly salary, and three overtime salaries on statutory holidays.
College students have strong learning ability and adapt to jobs quickly. Hao Yunjiao, the director of the hotel lobby bar, has worked with college students in the past few winter and summer vacations. "Nice, polite and smart. Hao Yunjiao will teach some basic operations and etiquette to winter vacation workers, such as how to ask guests about their needs, how to operate a coffee machine, and so on. "Overall, it's about making guests feel welcome. ”
E-commerce platforms
The part-time workers who are prepared for the Spring Festival have arrived at their posts
The fresh food is in cold storage, and there are more goods to pick up, all of which are here. In addition, when packing, it is necessary to pay attention to fragile items, put heavy things on the bottom, and leafy vegetables on top. At half past nine o'clock in the morning on Friday, at the Chaoyangmenwai Street store of Dingdong Grocery Shopping, the sorter Hu Xiaosha was taking the newly appointed part-time workers to familiarize themselves with the environment and process of the warehouse.
With the upcoming Spring Festival holiday, the number of fresh products purchased online will also increase every day as Chinese New Year's Eve approaches. Despite its small size, this store covers 5,000 items and covers a radius of about 3 kilometers. From morning to noon, it is the first small peak of the busy day. Sorters are constantly moving back and forth between the shelves, picking up and loading goods.
Now this time is relatively busy, and the other is the time when everyone has to start cooking after work in the evening. Store manager Li Fei told reporters that every year on Chinese New Year's Eve, the number of orders will also burst, "Young people have formed a habit of online shopping, unlike before, the goods for the Chinese New Year's Eve dinner are prepared several days in advance." Now many people place orders to buy vegetables on the thirtieth day of the Chinese New Year's Eve. Some even need a few green onions and a bottle of soy sauce at night, and also place an order. ”
Among the most demanded items on Chinese New Year's Eve, there must be live fish. The custom of the Chinese, the Chinese New Year's Eve meal, is indispensable for a fish, and there is more than one year after another. As is customary in previous years, the seafood department of the store will be extremely busy on the morning of Chinese New Year's Eve.
In the corner of the store, there are dozens of large water tanks, lobsters, crabs, groupers, ......All kinds of shrimp soldiers and crabs will be classified into categories. At present, in charge of the store "Dragon Palace" is Tang Haibiao, a young man from Henan, who has just joined the company in November 2023. There is "sea" in the name, and it is transferred from the Guangdong aquatic industry, and the level of processing fish, shrimp and crabs is naturally not low. "There are more customers who like freshwater fish in Beijing, and there are more seafood and shellfish in Guangdong. In a few minutes, Don cleaned a fish and handed it over to the sorter. In the upcoming Spring Festival, Xiao Tang decided to stay at his post, not only to earn subsidies, but also to contribute to the protection of the capital's vegetable basket. He greeted the family in advance, and also made a little arrangement so that his parents would not be lonely, "I discussed with my sister, and my sister took the child to accompany her parents for Chinese New Year's Eve, so lively." ”
Li Fei, the store manager, said that at present, the store has determined that there are more than a dozen employees who will stay during the Spring Festival, plus two part-time employees - one to help the morning rush hour and one to help the evening rush hour. If there is still a shortage of staff, we will apply for support from a nearby station. On Chinese New Year's Eve, stores will arrange for employees to arrive at four or five o'clock in the morning to fully cope with the explosion of orders that may occur during the morning rush hour. According to the law of previous years, by four or five o'clock in the afternoon, when thousands of families are reunited, orders will drop sharply. At ** o'clock in the evening, Li Fei will take the staff of the whole store to have a Chinese New Year's Eve dinner, "It has been booked, it is in the nearby hotel, it has been a busy year, thank you for your efforts." ”
At six o'clock in the morning on the first day of the new year, the employees started to work normally. After the Spring Festival, Dingdong will arrange for the employees who stayed behind during the Spring Festival to take leave one after another.
Housekeeping industry
Began to count employees' intentions to stay in Beijing
Near noon, after coaxing the child's child to sleep, Sister Xu, the confinement sister-in-law, began to plan to make some nutritious and delicious meals for the child's mother. Unconsciously, it has been almost 20 days of serving this family, and there is still about a week to "go down". At that time, she plans to suspend taking orders and buy tickets to go back to her hometown in Shandong for the New Year. "When I go back, I can clean up my house, and the time is more relaxed. ”
There is still more than a month before the Spring Festival, but the yearning for reunion has been brewing since the decision to go home. Sister Xu, 50, has been a sister-in-law in Beijing for 13 years, and almost every year of the Chinese New Year's Eve dinner was eaten with her employer's family. Her son and husband are working outside the home, and she often lacks skills during the New Year, so she does not rush back for the Spring Festival, and the family will make an appointment to visit relatives in her hometown at ordinary times, mainly to visit her mother who is over seventy years old.
This year, because her son had already decided to go home for the New Year, Sister Xu couldn't help but feel like an arrow. "He is in Korla, Xinjiang, and he has bought a house by himself, and the renovation is about to end. Talking about her son, Sister Xu can't hide her pride. This Spring Festival, the whole family can reunite in their hometown, which has a special meaning for everyone.
According to her observations, older aunts, if there are no special circumstances, generally choose to go home for the New Year, and younger aunts tend to stay in Beijing to work.
In order to enable citizens in Beijing to purchase high-quality and affordable services, the Beijing Municipal Bureau of Commerce will carry out the "Spring Festival Supply Guarantee Action" during the Spring Festival every year, and encourage enterprises to organize housekeepers to stay in Beijing to ensure supply in various forms such as financial incentives.
As the president unit of Beijing Housekeeping Service Association, over the years, Beijing Ainon Pension Technology Development Co., Ltd. has actively participated in the "supply guarantee" action. The number of housekeepers who leave a "guarantee" every year is often in the forefront of many housekeeping companies.
Zhang Musen, the relevant person in charge of Ainong, told reporters that during the New Year's Day, the company held a "Mobilization and Publicity Conference for Supply Guarantee" around the 2024 Spring Festival. On the one hand, it advocates and calls on employees to take staggered vacations, and at the same time, gifts and bonuses will be given as incentives to representatives of housekeepers and outstanding housekeepers who will stay in 2023 to participate in the Spring Festival "guarantee".
At present, the intention of domestic helpers to stay in Beijing has begun to be counted one after another. Based on past experience, Zhang Musen predicts that the number of housekeepers who will stay "guaranteed" this year should exceed the same period last year and be the same as in previous years. "Last year's Spring Festival, because travel was no longer restricted, many housekeepers had a strong desire to return to their hometowns, and they had to go back anyway, which was a special situation. This year will be relatively stable, it is estimated that the remaining housekeepers can account for about 40%-45% of the front-line staff, and the ** of related services will not fluctuate much. ”
Judging from the data released by the Beijing Municipal Bureau of Commerce, during the more than 20-day "Spring Protection Action" in 2023, more than 50,000 housekeeping service personnel of the city's employee-based housekeeping enterprises will stay in Beijing to ensure supply, and the domestic service staff in Beijing will serve about 30,000 orders (check-in data in the system) and provide more than 300,000 person-times, effectively ensuring the stability of the housekeeping service market during the Spring Festival.
*: Beijing**client reporter Sun Yi Wei Jing.
Process edit: u022