Educate passengers about safety.
Special passengers are on the bus, and the staff is "escorted"; publicize anti-fraud knowledge and keep passengers' "money bags"; Emergency drills to improve emergency response capabilities......Recently, the reporter learned from Chongqing Transportation Development and Investment Rail Group that Houbao Station of Chongqing Rail Transit Line 10 actively responded to the call for the construction of safe rail stations, and created a "safe rail station" with the goal of "orderly operation, stable public security, and mass satisfaction".
The "five hearts" service gives a sense of security
I'm holding you, take care of the escalator! "At Houpu Station of Line 10, it is common to see staff escorting the elderly and special passengers with reduced mobility. A reporter from Chongqing Evening News noticed that the entrances and exits of the station are posted with "love reservation" service signs, providing exclusive safe riding services for the elderly, the disabled, pregnant women, children and other special passengers.
Speaking of the service of Houpu Station, the surrounding residents all gave a thumbs up. "The service attitude at Houpu Station is so good, for example, my nephew once got on the train first and his family didn't follow, so the staff quickly helped to find my nephew. Huang Lihui, a citizen who lives nearby, said that taking rail transit to travel is full of security. Chen Qinghua, a nearby resident, also said: "I couldn't tell the direction when I was in the car before, but they smiled patiently and answered patiently throughout the whole process, and took me to the car, which made people feel very warm." ”
There are many old residential areas around Houbao Station, and there are many elderly people who travel. In order to better serve the public passengers, since the opening of Houpu Station, we have adhered to the service concept of 'knowing your worries and understanding your needs', and provided passengers with patient, caring, attentive, reassuring and warm-hearted 'five hearts' service. Lei Liucui, the stationmaster on duty at Houbao Station of Line 10, told a reporter from Chongqing Evening News.
Police stations join forces to enhance the "sense of security".
Lei Liucui introduced that in order to improve the "sense of security" of passengers, Houbao Station and the five service detachments of the Rail Transit Branch of the Municipal Public Security Bureau carried out a practical drill for carrying prohibited items into the station and an emergency drill for sudden abnormal events on the station's electronic screen; The joint Houpu community and police station have carried out anti-fraud propaganda and other activities, which have effectively improved the atmosphere of the "safe rail station" and the emergency response ability of station employees.
Equipped with wheelchairs and other convenient equipment and facilities
At Houpu Station, the "sense of security" is also reflected in all aspects. The station is equipped with a nursing room and a baby care desk. In the hot weather in summer, the station also has a cool area to provide cool services for the surrounding citizens.
In order to allow special groups to travel safely, the station is equipped with wheelchairs, wide-access gates, barrier-free elevators, barrier-free toilets, etc. At the same time, the station is also equipped with barrier-free ferries to smooth the gap between the train and the platform, providing more humanized services for passengers in need.
Houbao Station is close to Nanbin Road, with a large number of foreign tourists, and the station is also constantly doing a good job in passenger transportation organization and intimate service.
Chongqing Evening News-Xiangyu reporter Zhang Chunlian Intern Qin Xinyi Photo provided by the interviewee.
Editor: Jiang Lixia.
Reviewer: Lu Wenji
General duty: Yan Yige.