Text: Hu Xinhong.
Author: Hu Xinhong, special commentator of Lizhi News, first-line teacher of middle school, ** commentator; This article is an exclusive request from the LIZHI News client and LIZHI.com, **Please indicate the source. ）
Recently, Fu Yuanhui, an athlete of the Chinese national women's swimming team, encountered a temporary price increase when she was riding in Changbai Mountain, and posted a Weibo request for help, which attracted attention. Subsequently, the Jilin Municipal Department of Culture and Tourism intervened. According to CCTV News, the driver of the private car in which Fu Yuanhui was riding did not have the qualifications to practice, and the vehicle did not have relevant operating procedures, and was fined 30,000 yuan. On February 18, Mr. Liu from Guangzhou reported that when he went to the Xueling Scenic Area of Changbai Mountain on January 25, he also encountered a fare increase by a private car driver, and the experience was similar to Fu Yuanhui's, but after he complained to the relevant authorities, the problem has not been resolved.
took advantage of the Spring Festival holiday to travel, and encountered the bad thing of adding money halfway, and the resentment in my heart can be imagined. As soon as Fu Yuanhui's chartered car was extorted, the local authorities solved the problem in less than two hours, and further announced the results of the investigation and handling that night, and its work efficiency can be described as very high. However, in addition to liking, many netizens also raised such questions: If it is an ordinary person who encounters this situation, can the relevant departments deal with it so quickly? Mr. Liu, who has a similar experience to Fu Yuanhui but has failed to defend his rights, proves that the public's concerns are by no means superfluous.
He also insulted us and threatened to throw us on the road if we didn't pay. The recording provided by Mr. Liu shows that the driver kept saying, "Hurry up and transfer money!" Go around! The tone was stern. According to the relevant staff, the reason for the delay in resolving the matter is that there is insufficient evidence, and Mr. Liu did not provide a positive image of the driver's face. Without the driver's face image, is there really no way to verify it? Is this explanation convincing? Mr. Liu reported that after returning to the hotel, he immediately complained to the Chibei District Transportation Management Office of the Changbai Mountain Transportation Management Office, and waited for more than one hour for the staff to rush to the hotel.
According to Fu Yuanhui's response to ** afterwards, after she reported her experience on social **, the local transportation and cultural tourism departments contacted her and the driver involved respectively "in less than an hour" and learned about the relevant situation. After arriving at the scenic spot, the relevant staff conducted a detailed investigation of the situation and punished the driver, and the staff also sent Fu and his party to the next tourist destination.
However, in the extortion of Fu Yuanhui's chartered car, netizens did not completely buy the local treatment. The report said that after verification, Fu Moumou chartered Pan Moumou's private car through an online intermediary, and on the way to the scenic spot, there was a dispute because the driver failed to sell the tourism fee service project to Fu Moumou, and there was a stop. After investigation, the driver Pan Moumou did not obtain the qualifications, and the vehicle did not have relevant operating procedures, and there were serious transportation safety hazards, and he also admitted the fact of illegal operation.
The driver Pan Moumou was fined 30,000 yuan according to the upper limit, although he was to blame, how should the responsibility of the relevant network intermediary be defined? How does an unqualified driver get on the road in a vehicle with no operating procedures? How long has Pan Moumou been in operation, and is it the first halfway price increase? Is there coercion and extortion in addition to illegal operations?
In the posts of netizens, many people also reflected the bad experience of traveling in Changbai Mountain: some tourists said that they were miserable - "Wherever you go, the hotel is staring at you and asking you to charter a car and buy their tickets." We didn't dare to come to the hotel to pick up the car ourselves, for fear of being reported by the hotel. "There are also people who complain that it is difficult to call a legal operating car in Changbai Mountain, and they can only find a car by themselves, and even go out to eat can only take the van that the store picks up, and the private car contacted by the hotel will still increase the price ...... the roadHave the local regulatory authorities heard the chaos reported by netizens? Has there been an investigation to verify? If these questions cannot be answered, how can the public be convinced?
It is worth affirming that in vigorously optimizing the cultural and tourism environment, all localities have shown a positive attitude. Regarding the matter reported by Mr. Liu, the staff of the Transportation Bureau of the Changbai Mountain Management Committee said in an interview that they have been checking and will deal with it as soon as possible. On February 18, Lijiang announced that it planned to fine the tour guide 20,000 yuan and temporarily withhold the tour guide card for three months, and the penalty decision will be made after the relevant legal procedures are completed.
Tourists have similar experiences to Fu Yuanhui but have failed to defend their rights, warning that the eradication of cultural and tourism chaos urgently needs the "power of the famine". "It didn't affect the mood, the Northeast is still very good, come back next time! "Although the extortion of Fu Yuanhui's chartered car has come to an end for the time being, it is more important to treat the symptoms and the root cause, and it must not end here. Only by resolutely eliminating the black sheep and allowing every "stealing" incident to be quickly resolved, can we effectively protect and safeguard the legitimate rights and interests of every tourist, create a safe, orderly and comfortable tourism environment, and let every tourist have a good travel experience.