"Without greeting in advance, the courier sent the express to the post station without authorization" "Obviously when placing an order, it was required to indicate the delivery to the door, and the express package was still delivered to the collection point" ......With the increase in the volume of express delivery year by year and the emergence of a large number of community express stations, many users have encountered the problem of express delivery not according to the address.
"Receiving express delivery" has become "picking up express delivery", which is one of the slots in the current express delivery market, and standardizing the end delivery behavior has become a social consensus.
one
Express delivery is connected to production at one end and consumption at the other. The level of delivery service is directly related to the social recognition of the express delivery industry.
The "Measures for the Management of the Express Market", which has been implemented since March 1 this year, has given people a new hope to solve the problem of delivery at the end of the express delivery.
The new regulations clearly stipulate that "enterprises engaged in express delivery business shall not confirm the receipt of express mail on behalf of the user without the consent of the user, and shall not deliver the express mail to the express terminal service facilities such as smart express boxes and express service stations without authorization", and the violating enterprises will be fined up to 30,000 yuan. The field of express terminal services will usher in a new stage of "implementing new regulations and strictly enforcing the law".
In the face of the new regulations, the industry must be "under great pressure". At present, the express delivery industry's "first war" is far from stopping, the overall low-profit operation is still a common phenomenon, express delivery into the post station or smart express cabinet is the best choice, strict implementation of the new regulations on the industry requirements are very high.
More concerns come from the need to significantly increase manpower and significantly increase the cost of end-of-line delivery to adapt to the new regulations. Some industry insiders even believe that the implementation of the new regulations will overwhelm front-line couriers, resulting in personnel loss and instability of terminal networks.
However, the new regulations will also force the express delivery industry to accelerate the return of value. It is the responsibility of the express delivery industry to return the focus of management to the control of the end link, and to establish a strong sense of service of respecting users and conscientiously performing the contract.
It's still the old saying, "Iron needs to be hard". It is a must for the express delivery industry to adapt to the new regulations, and there is no other way to go except to improve and enhance the service level of the end.
II. II. II
The new rules are not intended to ban express stations.
The volume of express delivery is increasing year by year, and the delivery of front-line couriers is less than ......In this case, new public collection and investment facilities such as community express stations came into being, and they cannot be one-sidedly regarded as just to "share" the huge express delivery end market.
In recent years, the proportion of delivery service problems in all kinds of complaints in the express delivery field has generally shown a downward trend. This is because new delivery methods such as "station delivery" and "box delivery" have better met the needs of some users for personalized delivery services while shortening the time limit of the delivery link, and virtually cultivated the habit of self-pickup for users.
Citizens pick up express delivery at the smart express cabinet Wang Biao figure.
Even if some people insist on delivering to the door, because the complaint of non-delivery by address often does not involve economic compensation, it is relatively easy to correct the error, and the courier can re-deliver or negotiate with the user to solve it. On the contrary, in the case of a large increase in the daily delivery volume of couriers, if they are still delivered one by one, the delivery efficiency will be reduced, and the complaints of users involving delivery delays will inevitably increase dramatically.
There are data to back it up. According to the survey results of the State Post Bureau, the average time limit for express delivery services in 2019 was 452 hours; By the third quarter of 2023, it was shortened to 291 hours. Obviously, third-party delivery platforms such as community express stations and smart express cabinets have made great contributions to the improvement of delivery efficiency.
It can be seen that the development of third-party investment platforms such as community express stations and smart express cabinets is in line with market rules and is conducive to reducing the overall social operating costs. In particular, "station delivery" has become the mainstream way of express delivery in fact, so the community express station, can only be standardized and not weakened, let alone banned.
Three
As the saying goes, "the outbreak is at the point, and the root is upstream".
The express delivery industry is in the downstream of the industrial chain, in the face of e-commerce and other agreement customers, the bargaining power is not strong, and the major platforms have strong control over the main body of cooperation, which leads to some e-commerce promises "free shipping", often at the cost of repeatedly lowering the express delivery, affecting the quality of the end delivery service.
For relatively high-value "free shipping" goods, in fact, the courier cost is included in the price of the product.
However, when users encounter problems such as failure to deliver according to the address and find e-commerce to negotiate, the e-commerce will throw the problem to the express delivery company, making many users mistakenly think that it is only the responsibility of the express delivery company or courier.
The key to ensuring the quality of end delivery is to promote the separation of online shopping goods and express delivery services, and ensure the reasonable collection income of the express delivery industry.
Consumers check the information at the Feidong Julongwan Express Station.
Therefore, it is necessary to deepen the collaborative governance of e-commerce and express delivery, and further improve the efficiency of terminal delivery.
On the premise of ensuring the security of users' personal information, e-commerce platforms and express delivery companies should effectively carry out information exchange and sharing. When the user places an order, the platform can set up a number of differentiated delivery service options such as door-to-door delivery, community post station collection, and nearby smart express cabinet before payment. Select "Station Delivery" or "Box Delivery" to pay less or for free.
This move can also dispel people's worries that "the implementation of the new delivery regulations will fully enter the era of express payment for online shopping". At the same time, users also need to indicate the delivery period before placing an order, and the recipient's address should be detailed to the building and unit number, so as to achieve one-time accurate delivery and avoid the courier "running empty".
Standardizing the delivery of the end of the express delivery and improving the ecology of the end of the express delivery is a test of the comprehensive social governance ability, which must not only adhere to the "implementation of new regulations and strict law enforcement", but also require the coordination of all parties and long-term efforts.
Our common goal is to form a virtuous circle that benefits both enterprises and users, and truly achieve "express delivery", not just "express delivery".
According to Anhui**.