The more noisy it became, the dispute over the K511 dining car was out of control: Guangzhou Railway issued a notice of total denial, which caused widespread controversy. Many passengers don't think it's their fault.Everyone is familiar with the saying: when you drink, the whole world is yours. We often use this phrase to laugh at people who are full of nonsense after drinking. Recently, however, a guy came up with a new version: "Buy a train ticket, and the whole train is yours".
It is now the return period of the Spring Festival, although many people are early in the beginning.
On the seventh and eighth days of the first month, I chose to return, but some train lines are always hard to find, and it is common to buy station tickets.
The young man bought a standing ticket, thinking that he had been clever enough to come to the dining car and find a place to sit. But in the early hours of the morning, he was already lying on the dining table and falling asleep.
However, his sweet dreams were shattered by the sounds of conversation around him. When I opened my eyes, the train's attendants were dining here after the shift change in preparation for the upcoming night shift.
The guy felt that his sleep had been disturbed, and his mood was a little unhappy. He didn't do any communication, just took out his mobile phone and started recording, and "advised" the service staff not to disturb his rest.
So, a younger flight attendant explained: "We just got up**, have a meal here, wait for the evening shift, what's wrong with having a supper?" ”
Perhaps because of the other party's attitude, which did not quite meet the standards of the service staff, the young man's tone of voice also raised a few tones: "I just suggest you be quieter." ”
The flight attendant asked rhetorically, "You make a suggestion?" Do you still propose to take a mobile phone to record it? At this time, an older flight attendant couldn't stand it anymore and retorted: "You spend 120 yuan, just to buy a seat, not an entire carriage." ”
The guy said that this place is for guests to eat, and the flight attendants can't eat here, so they should find another place.
He spoke confidently, as if there was no problem at all, which made everyone present feel amused and sad, including the old flight attendant.
A waitress also participated in the discussion, and she gently persuaded each other, hoping that everyone would understand each other. After all, waiters also need to rest and eat.
However, for that fellow, it was completely in vain, because if he had really been reasonable, this argument would not have happened.
He completely unknowingly uploaded the ** of this dispute to the Internet, perhaps to get support.
However, the development of things was unexpected, and most netizens supported the waiter after watching **, expressing anger and condemnation of the guy's behavior.
They left messages in the comment area, some said: "You are just angry because others make suggestions, it's ridiculous", and some people ridiculed: "Laugh at me, really laugh at me".
At first, the comments of netizens may have been quite polite, but as time passed, the rhetoric became more and more intense. A **, without a word, but won 170,000 likes, simple and direct.
In the face of ** pressure, this young man had to quickly issue an apology statement. The gist of it was that he originally wanted to be low-key when he spoke, but what he said was a bit too much at the time. But you see, the second half of this statement doesn't look like a serious apology at all, and he still says that he is innocent, thinking that it was just the flight attendant who threatened him, and said that he is not the kind of person who is looking for trouble.
Maybe he had long thought that it would cause netizens to comment, so he simply turned off the comment, meaning "I apologized, don't talk nonsense". In fact, his posture is quite obvious. Anyway, under such a big turmoil, the first ** has not been deleted, and there is clearly a problem.
Maybe he felt that he was right, or he wanted to take the opportunity to increase his fans, so he didn't want to delete ** at all. But the comments were so exciting, that's why I turned them off.
But that's not all. As the matter got bigger, the official also intervened, saying that the conductor would be criticized, educated, and evaluated.
Although we can understand their attempts to make things smaller, the fact that train personnel are just eating in the dining car is a normal physiological need. And now, they have been criticized and assessed, and they have been accused of not having a strong sense of service, which makes netizens feel unacceptable.
Some netizens were confused by the flight attendant's behavior of apologizing for the meal, and felt incomprehensible about it. The reason behind this involves the decision-making of the leadership, which is speechless.
In their view, a restaurant is a place for people to eat, so they question why they can't enjoy a meal here.
However, another part of the people disagrees with this, and they are disgusted with those who directly use their mobile phones to record ** as soon as they come up. They believe that in this world, every job is unique and should be respected and understood by each other. Recording ** does not mean that it is reasonable, but it should respect the particularity of various work.
In this case, the restaurant was seen as a mere place to eat, so some people questioned why it was not possible to eat here. In order to solve this problem, it has been suggested that the Guangzhou Railway Group should consider providing a separate "dining car" for the crew as an exclusive space for their meals.
At the same time, there are also those who strongly believe that flight attendants should not have disputes with passengers during operating hours, and they believe that passengers' complaints are justified. But this view is not very different from that of those passengers who filmed **.
In fact, there is a fundamental difference between the operation mode of the train and the hotel. As part of the train, the dining car is mainly for food and beverage services, rather than a place for people to rest or sleep for a long time. Especially during special periods such as the Spring Festival, passengers should show respect for others and others' work, and do not occupy non-seating areas at will.
Passengers have purchased a standing ticket, not a seat in the dining car, so public order and rules should be observed on the train. Dining cars, as part of trains, are public spaces that are primarily used to provide food and beverage services, rather than places for passengers to rest or sleep for long periods of time. Especially during a special period such as the Spring Festival, passengers should take into account the rights and interests of other passengers and respect their work and rest time.
As a provider of public services, train service personnel have the right to arrange their own rest and eating time reasonably without affecting passengers. They don't break any rules when they eat in the dining car, it's a reasonable behavior to meet their basic physiological needs. In such cases, passengers should show basic understanding and respect and avoid overly selfish behavior.